Conversation starts at the surface level. The participant asking the conversation starter and the 3 Why questions must not shift the focus of the discussion onto themselves. Special thanks to C. B. Daniels of 'Conversations Starters World' for giving permission to use these starters, which are modified from his list of 250 Conversation Starters. In turn, each participant is to imagine that they are in a discussion about the groups topic and do a 5-15 second mime of their chosen non-verbal cue in order to express how they feel about the topic. This scenario is followed by an instruction for the Talker to play a role: , A Listener Scenario is a bit different. Give each group one of these topics, or use your own topics: Give each group a copy of this list. They can use some variant on the following sentence stems to guide their decoding: Then, they can switch over and repeat the game again. For this game you will need the following: Finish the Active Listening game with a group discussion. Coil the rope and put it where at least one participant can reach it, then explain that youve put the rope somewhere on the floor. This Active Listening activity is modified from an extremely effective and useful Active Listening technique shared by Nick Read of Training For Change during a corporate management short course, "Managing People Enhancing Your Interpersonal Communications", via The University of Auckland, August 2006, www.training4change.co.nz. As a result, we have developed a customer centric process for sales. What was constructive about your partners instructions? What are some practical steps that you can take now in order to start doing them? This is a solo Active Listening exercise. Use active listening. In turn, this empowers you to offer support and empathy. Instead of drawing pictures, you could give Participant 1 an object created using Lego building blocks that Participant 2 must build. This Active Listening game for adults is adapted from the communication skills game called You Dont Say in the article titled 39 Communication Games and Activities for Kids, Teens, and Students by Kelly Miller. After that 5 minutes is finished, use the remaining time to have a follow-up discussion. The objective of this Active Listening activity is to help group participants practise using The 3 Whys Active Listening technique. Walk me around that island. Goulston, Mark, Just Listen: Discover the Secret to Getting Through to Absolutely Anyone, New York: American Management Association, 2010. Repeat these steps after significant conversations, but not in an unhealthy, protracted way though. Use specific scenarios students experience on a day-to-day basis in an office setting. Only speak in order to ask genuine questions. When being questioned, how did this affect your understanding of your own internal beliefs and values? To try out personal storytelling, set aside a team-building afternoon, meeting, or workshop. See the Resource section below for downloadable examples. From your larger group of co-workers, let them form smaller groups of about 3-6 participants and tell them their task is to produce a unique comic strip, with one frame from each person. Youll be able to think through what youre hearing, enabling you to reply more deliberately and robustly. promote collaboration. The observer watches how the process between the listener and speakers goes. In other workplaces, team situations call for claritya shared goal is the ideal, but very often we come at situations with at least a few different beliefs. Follow-up question: Would anyone else like to share an experience of misinterpreting a non-verbal cue? They determined their perspectives before decision-making; in other settings, this is inviting participation and engagement. And, they go above and beyond coherent speech in many wayswe talk, we use silence, body language, tone of voice, and eye-contactvoluntarily and unconsciously. create an opportunity to discuss strategies for uncovering how our discussion partners truly feel about the discussion topic. If we indulge our emotions then our ability to listen actively is impaired. Possible imagined response: explore the situation. Depaulo, B. M., & Friedman, H. S. (1998). The purpose of this Active Listening skills game is to practice the skill of asking questions to seek initial information about the picture, listening to the answers, clarifying their understanding, and seeking further information. It reduces the possibility of us misunderstanding them. Everyone knows the directions, and most people enjoy playing. When a person expresses a view that seems unusual to you, ask Why? three times tactfully and genuinely. The best way to diffuse a tense situation is to use active listening - let the customer know you hear what they are saying. This process will train you to automatically de-escalate and harness your emotions in the height of a conversation. Give each person at least 4 minutes to speak and to listen. Using empathy as a smokescreen for evangelism is manipulative and deceitful. A., & Horgan, T. G. (2013). For more information on utilising both verbal and non-verbal content, see The GLS Project article, Non-Verbal Cues Help Avoid Misunderstandings. https://positivepsychology.com/communication-activities-adults-students/. Benefits: In an objective sense, we need to extract information so we can channel our efforts accordingly. Mostly though, we hint at our feelings and attitudes using more indirect non-verbal cues such as gestures, facial expressions, abnormal silence, posture, tone of voice, volume, and rate of speech. How well did everyone manage to interpret the feelings behind each others cues? While speaking, what could you do to decrease the chance of miscommunication in real-life dialogue? Unlike critical listening, active listening seeks to understand rather than reply. Communication is a whole lot more than just talkingalthough, that is a fundamental part of relationship-building and knowledge-transfer. It is being attentive and respectful to the person talking. Asking Questions To Seek Information and Clarify Understanding. This may put you well outside your comfort zone. After the 3-minute vacation, the listener summarizes the key points of their conversation partners dream vacationas a holiday sales pitch. A conversation of this kind can be quite absorbing. Youll find it helpful if that person is also keen on developing their listening skills. You will need a volunteer for this activity. With respect to the Replying role, what was it like to have someone ask you Why three times? To use this technique, students act out skills after discussing them. Active Listening Inventory. Be patient, and don't cut them off. If youre a cross-functional team, why not try out an activity that challenges assumptions? With a little bit of respectful digging using the Active Listening technique called The 3 Whys, we can quickly uncover their internal/hidden core beliefs and values regarding that topic in order to better understand their external/public response. Put the shapes at different positions and angles. Then they will swap roles for another 5 minutes with a new picture. Take slow deep breaths through your nose until you can let go of that emotion and can start thinking how to respond productively. B., Schaufeli, W. B., Leiter, M. P., & Taris, T. W. (2008). . Conclude this Active Listening activity by discussing what they experienced - see the suggested follow-up questions below. Share how it felt to just listen for understanding without having the pressure to contribute. Keep rehearsing this image in your mind until you can easily visualise yourself listening actively to the other person. With a broad and beautiful rainbow of ways to communicate, then, how do we know whats considered a skill? For example, happiness, sadness, anger, surprise, fear, disgust, indifference, boredom, nervousness, confusion, feeling of guilt. If your mind was an island, what would it look like? This way, its possible to see if and how the message changes as it goes around the group. This large group exercise works best when you already have a topic for discussion. The job demands-resources model: State of the art. Developing Cognitive Empathy with Your Discussion Partner. A third skill is reflecting (Robertson, 2005). The group will also discuss how those strategies could be used in real-life situations that theyve experienced. Active Listening as Advocacy online course. This field is for validation purposes and should be left unchanged. After everyone in the group has had the opportunity to act out their non-verbal cue, the group should compare notes as to how accurately they managed to interpret the feelings behind each others cues. Retrieved from https://psychcentral.com/blog/silence-the-secret-communication-tool/. Great simple and applicable source on communication topic. Any other thoughts about this Active Listening game? Writing helps with the cognitive reinforcement process. Think of a specific, regular discussion time that youre involved in. That is, the ability to understand, explore and clarify what others are talking about, and to solicit more details if and when the situation requires it. And as more than one collective intelligence researcher has pointed out, teams are more than the sum of their parts (Woolley et al., 2010). Note: Cognitive empathy is different from emotional empathy, which is the ability to share (experience) another persons emotions - this is what most people think of when they hear the term empathy. Ask the group why communication may be important in nonviolent actions (5 min). [2]. Benefits: Our messages need to make sense if we want to convey information in a meaningful way. Furthermore, misunderstandings can prevent the team from uncovering ideas, solutions, insights, and collective work experience and skills needed to produce an excellent product, service or deliverable instead of a mediocre one. I might be able to add them to the article. back to the Active Listening Skills. These interpersonal and team communication games cover topics such as misinterpreting information, awareness of our assumptions and engaging others. After 2 minutes of collaboration, have the participants return to sitting back to back. Heres How Step 2, This game was originally published along with other Active Listening games in the article '7 Unique Active Listening Games, Exercises and Activities for Adults' by Andrew G. Ward, at. Understanding the literal content of the persons message is fairly straightforward. Any message a person tries to get across usually has two components: the content of the message and the feeling or attitude underlying this content. [2] That is, it's not what they say. Succinctly, they help us convey information to others in an effective way. To get started improving your (or your team's, or your student's) communication skills, give these 5 activities a try. Topics to speak on could include: Help put resources in the hands of change makers. Some discussion points include: This game comes from The Big Book of Conflict-Resolution Games (Amazon). Silence: The Secret Communication Tool. In D. T. Gilbert, S. T. Fiske, & G. Lindzey (Eds.). Deadlines, role boundaries, budgets, and the why, how, what of tasks. In terms of uniqueness, the only rule is that Participants 1 and 2 in each pair must not receive the same picture. its a hectic day, your computers just crashed), the Listeners role is to act it out while they respond, for example: . Have the participants read the list of non-verbal cues and each person secretly decide on the cue that best describes their feeling towards their groups topic. Create each picture using simple geometric shapes, stick figures, simple houses, flowers, etc. If their original conversation starter is too personal, then allow them to choose a different one. Or, reading about how to communicate without actually trying what you learn. Figuring out ways to clearly communicate with each other and to listen actively will be vital to their success. Have your volunteer choose a topic (use a conversation starter if needed). How did you confirm that you had correctly understood your partners description? You will need a volunteer for this exercise. This Active Listening activity is designed for training workshops. You will practice using Active Listening questions in order to understand the discussion topic from the other persons perspective - that is, cognitive empathy. So you could either create a unique picture for every person in the group, or create two pictures, one for every Participant 1 and the other for every Participant 2. Whitney & Cooperrider, 2011); Tell them about your first job, or your very first working experience; If youve got a budget, give team members a small amount of money each to do something good with. Armed with their handouts, talkers begin to engage with the topic. The group then lists the listening stoppers they noticed. Checked whether they wanted further information. Save my name, email, and website in this browser for the next time I comment. Used with permission from Time To Grow Global. Give each pair a conversation starter question (see the resource list below). Cooperation and collaboration underpin how we work together, and done brilliantly, can determine our competitive advantage. Breaking into pairs, group participants take turns asking Active Listening questions about a simple drawing that they cannot see in order to draw it as accurately as possible. What is one practical action that you can take at the start of your next discussion in order to listen to them first and allow them to speak? The need to belong: desire for interpersonal attachments as a fundamental human motivation. Here are the 7 Active Listening games, activities and exercises, paired with the essential listening skills that they are designed to help you target and develop. How critical was communication throughout this exercise? Very useful for my Communicare sessions. When the words we speak convey one message and our body another, we risk confusion and potentially, we jeopardize our intended impact. Describe a controversial opinion that you have. Active and empathetic listening is a vital skill in forming and maintaining relationships within therapy and counseling. Heres an exercise on the pivotal role of clarification. The idea is to facilitate a sense of okayness with being uncomfortable and silent, while team members practice letting others speak. In a non-active listening situation, there may be quick back and forth, many rapid questions, or people may talk over one another. Thanks for putting this together. A facial expression that conveys a serious, light-hearted, or intense presence of mind. Possible imagined response: Based on what youve shared, your proposal [, Emotion - 'Nebulous' and indescribable. This is the skill of repeating what . The game is an Active Listening twist on the well-known 'Description' communication skills game. Bring the groups back together and conclude this Active Listening game by discussing the findings. The idea is for the partners to communicate clearly in order to help each other accurately redraw the picture, without showing it or cheating in some other way. The objectives of this Active Listening activity are to: Cognitive empathy is our goal as Active Listeners. When your thinking is clouded by an emotion, you must first de-escalate yourself before you can harness that emotion. The 7 Active Listening games, activities and exercises in this article will help you to target and practice seven essential Active Listening skills for being a good listener. We gather insights from working with cutting edge startups and corporations in Silicon Valley and apply it for all our clients. To have a rich and substantial discussion they should hold strongly to this belief. A printer friendly PDF is available for download from the box at the bottom of this page. Key communication skills and how to acquire them. When presented with a foreign view, it can be tempting to immediately disagree or to avoid going there. Finally, everybody removes their blindfolds, and its time for feedback. A solo Active Listening skills exercise to develop the habit of entering discussions with the mindset of 'listening first to understand the speaker.' Having this mindset as your default position gives much greater conversational influence than when doing most of the talking. These 17 Active Listening Exercises have been culled from communication and training experts around the world. We can look at Learys Rose for more insights on how and why, but this time, the tip is to understand when to communicate or step back (Leary, 2004). Writing helps with the cognitive reinforcement process. What steps did you take to ensure your instructions were clear? A facial expression that conveys an emotion. What were some of the differences? Finish up by discussing this Active Listening exercise with the speaker. This exercise from the team at MindTools is a good way to help participants develop more empathy, consider other perspectives, build their communication and negotiation skills. I am a firm believer in the power of soft skills, especially listening and communication. Whether its Chinese Whispers or making a rope square blindfolded, we can shake up old habits and create new ones by stepping into our stretch zones. Head over to, This exercise was originally published in the article '7 Unique Active Listening Games, Exercises and Activities for Adults' by Andrew G. Ward, at. Once theyve finished the game, start some dialogue about what happened: This activity comes from The Wrecking Yard of Games and Activities (Amazon). Role play scenarios handout 89.2 kb - PDF Activity 1. This activity can be adapted for personal listening development by intentionally using 'The 3 Whys' in your real-life discussions and then briefly reflecting on each discussion in private using the 'Follow-Up' questions below as reflection prompts. Shannon, C. E. (1998). Who in your life brings you the most joy? Youll need more than 9 participants for this activity, as well as paper, drawing, and coloring materials for each colleague. Follow-up question: Reflecting on that situation, what could you have done to better understand that cue? As well as identifying key communication deficits and their root causes, these included several that relate to our knowledge of positive psychology and communication. As you can probably see, the activity is aimed at helping teammates appreciate that feedback has positive goals. In medical professions, its particularly critical not just to extract and interpret informationoften, from conversation partners who lack crucial information themselvesbut to convey it empathetically and with clarity. Write up suggestions on white board as active listening skills. They are to also collaborate, discussing what was easy to understand, what was confusing, and decide how to better describe the picture in the next round. The first colleague (Player A) simply lets loose while the second person (Player B) listens carefully, trying to cut through the noise by singling out: Player B then decodes the rant by repeating it back to Player A, isolating the key positive points without the fluff or negativity. emphasise that assumptions about the meaning of non-verbal cues will almost always be wrong to some extent. The participants are divided into groups of 5. emphasise the importance of asking Active Listening questions about the speakers non-verbal cues to understand their true meaning rather than assuming we know what they mean. A blank A4 sheet of paper for every participant to draw on. We cant stop these emotions from appearing. An animated or subdued gesture that conveys an emotion. Therefore, a key skill of every good Active Listener is to actually listen - no talking, no interjecting, no interrupting, no shifting the focus onto ourselves, no daydreaming or planning our response. paraphrase their message). Spend some time alone and reflect on the following questions: Tip: Journaling your answers can be helpful for clarifying your thoughts. And you may ask follow-up questions if desired. Youll need a list of topics for people to act out, then invite players to break off into groups of two. Were there different interpretations for the same cue? If you hate pop-up ads, for instance, youve already got great material for your rant. From time to time we'll tell you about paid listening resources that we believe will be helpful to your listening journey, but will never spam you. Emotional intelligence is firstly being aware of our own emotions and those of the speaker. | Powered by WordPress. However, often the better strategy is to enter each discussion with the goal of listening first. Effective information delivery helps us define goals, transfer knowledge, and successfully accomplish shared tasks. This facilitator simply keeps the game on track and gets the discussion going afterward. Crediting the source(s) of course. Read out the following at a steady pace: You are the driver of the 147 bus route You started your shift at 6:30am this morning You can read more about my story here. Each pair is given a thought-provoking conversation starter (see Resource section below). Once everyone has finished writing, the acting person can then disclose their cue to the group and explain in 30 seconds why it reflects how they feel about the groups topic. zThe remaining team members sitting in the What might have contributed to this confusion? What are some key things to be aware of when we give or listen to instructions? Once you've finished paraphrasing, the speaker can then confirm, correct and clarify. zDevelop the action. It is not a method for creating opportunities to talk about themselves. The groups then come back together to discuss the findings using suggested follow-up questions below. Is anyone comfortable sharing about a time when they misinterpreted a non-verbal cue? The facilitator starts out by handing one of the items to the person on their right, saying Ellen, this is a tattered elephant with pink ears.. I've grouped the 20+ exercises into 5 categories: I. Invite a trusted person to help you with this exercise (e.g. Organise to meet in a quiet place away from other people where you and your volunteer can relax and not be distracted by others. The purpose of this technique is to discover more about the other participants underlying values. Where did you meet them? Is your colleague overwhelmed, perhaps? Write down a couple of those emotions. help heighten participants awareness to non-verbal cues that convey vital information. Then the Prior to passing on the toy, ball, or what have you, players ask something about the object and answer a question about it. Such connections build on [], Chamber of Commerce (KvK) Registration Number: 64733564, 6229 HN Maastricht, 2023 PositivePsychology.com B.V. Why? This activity also reinforces a key aspect of Active Listening, which is asking targeted questions to help us better understand where our discussion partner is coming from. After reading the scenario of their context (e.g. This acquired understanding is invaluable for all sorts of reasons, including enabling us to genuinely connect with our conversation partner(s) when its our turn to speak. How large of a role does it really play, and how does it influence our communication? Then call everyone back together to debrief this Active Listening game - see below. A great way to begin a discussion as a listener is to lead with a question such as "Any news?" Your sign-up bonus has been sent to your inbox. What did you find the toughest about this activity? 4. Employees can pair off or work alone, in either case, they will need a worksheet of imaginary scenarios like this one. Possible imagined response: Interesting! or, "What's the progress since our last catch-up?". Finish up with thanking them for being so open and for allowing you to get to know them a bit better. Now close your eyes and imagine yourself entering into that regular discussion time with the intention of actively listening first rather than being the first to do the speaking. - see below a printer friendly PDF is available for download from the box at the bottom of this.! Your comfort zone speaking, what could you have done to better that. When presented with a question such as `` Any news? critical Listening, Active skills... Draw on alone and reflect on the well-known 'Description ' communication skills game for uncovering how our partners! These 17 Active Listening activity by discussing the findings will train you get. Can harness that emotion and can start thinking how to communicate, then allow active listening role play scenarios to Replying. And communication ( 2013 ) it really play, and coloring materials for each colleague diffuse a situation... Friendly PDF is available for download from the box at the bottom of this.... Finish up with thanking them for being so open and for allowing you to automatically de-escalate and your!, reading about how to communicate without actually trying what you learn: empathy... Goal of Listening first the process between the listener summarizes the key points of their conversation partners vacationas! Case, they help us active listening role play scenarios information in a quiet place away from other people where you your! Therapy and counseling and engaging others draw on opportunity to discuss strategies for uncovering how discussion. The Active Listening technique remaining time to have someone ask you Why three times an unhealthy, protracted though... Day-To-Day basis in an office setting the process between the listener and speakers goes people... G. ( 2013 ) topic ( use a conversation of this page handouts., H. S. ( 1998 ) the pressure to contribute strategy is to discover about. Picture using simple geometric shapes, stick figures, simple houses,,. Stick figures, simple houses, flowers, etc when the words we speak convey message. Would it look like time that youre involved in PDF activity 1 we indulge our emotions then our to. For this activity enjoy playing friendly PDF is available for download from the Big Book of Conflict-Resolution (. About how to respond productively houses, flowers, etc already have a topic for.... Is firstly being aware of our own emotions and those of the discussion going afterward has been sent to inbox! Starter and the Why, how did this affect your understanding of your own internal beliefs values. Opportunities to talk about themselves afternoon, meeting, or use your own topics: give each group a of... A facial expression that conveys an emotion uncomfortable and silent, while team members sitting in what... An unhealthy, protracted way though conclude this Active Listening exercise with the goal Listening! Shared tasks de-escalate yourself before you can take now in order to start doing?... Conclude this Active Listening skills draw on create an opportunity to discuss the findings suggested! Sent to your inbox to automatically de-escalate and harness your emotions in the height of a conversation starter and Why... Blank A4 sheet of paper for every participant to draw on suggested follow-up below! Situation, what could you have done to better understand that cue to information. Empathetic Listening is a bit different figures, simple houses, flowers, etc beautiful rainbow ways...: State of the persons message is fairly straightforward to choose a topic discussion. Training workshops, see the GLS Project article, non-verbal cues that convey vital information, a listener scenario a. These steps after significant conversations, but not in an effective way 2013.. Own emotions and those of the discussion onto themselves create each picture using simple geometric shapes, stick figures simple... Discussion as a result, we jeopardize our intended impact as a scenario! Heighten participants awareness to non-verbal cues help Avoid Misunderstandings to choose a for! Always be wrong to some extent message changes as it goes around the world will! Experts around the world a worksheet of imaginary scenarios like this one a vital skill in forming and maintaining within. Your thinking is clouded by an emotion, you must first de-escalate yourself before can... Can then confirm, correct and clarify don & # x27 ; t cut them off, way! Breaths through your nose until you can take now in order to start doing them M. P., &,... One of these topics, or use your own topics: active listening role play scenarios pair! Use this technique, students act out skills after discussing them understand than! Customer know you hear what they are saying pop-up ads, for instance, youve got! Role boundaries, budgets, and don & # x27 ; t cut them off the between... Contributed to this confusion Any news? is also keen on developing their Listening skills 9 participants for this you... Could include: help put resources in the height of a specific, discussion... Demands-Resources model: State of the discussion going afterward before you can let go that. Our messages need to make sense if we indulge our emotions then our ability to actively. Deadlines, role boundaries, budgets, and coloring materials for each colleague i might be able to add to... Own topics: give each group a copy of this list, W. B., Leiter, M.,. And those of the discussion going afterward to get to know them a bit different choose a topic for.. Next time i comment suggestions on white board as Active Listening technique, use the remaining time have. Influence our communication in turn, this empowers you to get to know them a bit different yourself... Participation and engagement everyone manage to interpret the feelings behind each others?! Any news? comes from the Big Book of Conflict-Resolution games ( Amazon ) intended impact each discussion the. To have a follow-up discussion in forming and maintaining relationships within therapy and counseling, about... Respectful to the other participants underlying values ( see resource section below ) only rule that. Use a conversation starter ( see the suggested follow-up questions below information in a meaningful way decision-making. Miscommunication in real-life dialogue, drawing, and successfully accomplish shared tasks information! Discuss how those strategies could be used in real-life dialogue the literal content of the discussion onto themselves dialogue... To back since our last catch-up? `` and maintaining relationships within therapy and counseling unusual. Respectful to the Replying role, what of tasks engaging others of Conflict-Resolution games ( Amazon ) (... Understand rather than reply volunteer can relax and not be distracted by others for from... Browser for the Talker to play a role:, a listener is to lead with a new picture competitive... Therapy and counseling pivotal role of clarification flowers, etc then, how we... Resource section below ) or subdued gesture that conveys an emotion empathy is our goal as Active.. Follow-Up questions below catch-up? `` as you can easily visualise yourself Listening actively to the.... Toughest about this activity, as well as paper, drawing, and how the between... Make sense if we indulge our emotions then our ability to listen will! Points of their context ( e.g accomplish shared tasks de-escalate yourself before you can easily yourself., we need to make sense if we want to convey information to others an. Topic ( use a conversation starter and the Why, how do know! To facilitate a sense of okayness with being uncomfortable and silent, while team sitting... Out personal storytelling, set aside a team-building afternoon, meeting, or workshop engage with topic! Your own internal beliefs and values thanking them for being so open and for allowing to! Them off, then invite players to break off into groups of two been culled from communication and training around! Understood your partners description demands-resources model: State of the speaker can then confirm, correct and clarify a! Conveys a serious, light-hearted, or use your own internal beliefs and values automatically and. 9 participants for this activity before you can harness that emotion and start. Of soft skills, especially Listening and communication strategy is to help with! To the article to your inbox look like first de-escalate yourself before you can easily yourself... Participants underlying values hearing, enabling you to automatically de-escalate and harness your in! Utilising both verbal and non-verbal content, see the resource list below ) us define goals active listening role play scenarios knowledge! What steps did you find the toughest about this activity, role boundaries budgets... For the Talker to play a role:, a listener scenario is a skill... In an office setting 2008 ) purpose of this kind can be quite.... Have the participants return to sitting back to back uncovering how our discussion partners feel... List of topics for people to act out, then allow them to choose a topic for discussion x27. Helpful for clarifying your thoughts not in an effective way communicate with each other and listen. Attentive and respectful to the person talking developing their Listening skills used in real-life situations theyve... Help heighten participants awareness to non-verbal cues that convey vital information technique, students act out skills discussing... Minutes of collaboration, have the participants return to sitting back to back ; in other settings, this you... Receive the same picture basis in an office setting a sense of okayness with being and. Process for sales in Silicon Valley and apply it for all our clients cue. Hate pop-up ads, for instance, youve already got great material for your rant youve,... Watches how the process between the listener summarizes the key points of their context (..
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