Absolute SCAMMERS! I showed him reviews We are ordering from the company I ordered and received my test kit.Kind regardsLudmila. I bought a kit from Atruchecks back June 2021. Customer services is non-existent. 4 unanswered complaint emails - this company is an absolute sham - do not use! 2 and a half weeks later and there is still no refund or response. Please refer to local government requirements for specific testing requirements. Dont use this company. Here are 8 tips for writing great reviews. Nobody was picking up the phone at Atruchecks's helpline or responding to queries sent to their "help" or "complaints" email addresses. NOT good service. I have seen fraud company's in India but wondering is it the same in UK also. In the email body, please write your PURCHASE NUMBER starting with ATRUC and the barcode number of your kits (located inside the kit on the sample tube and outside packaging). My wife and I booked Day 2 tests for our return home - 'NO HIDDEN COSTS' they say - but only when you've spent precious holiday time filling in all the detail do you learn it's an extra 15 each for simultaneous delivery of tests to your house. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. brought from them 2 test for day 2 and day 8 .. nothing came and they took my money off .. 210 pounds for nothing is too much please always read reviews or speak to them before Buying it !! In one word: AVOID.If you want more, here you go:I would put zero stars if I could, not only for this company but also for the UK government.I took their details from the government's approved list. I paid for a covid test and no results were ever delivered. If you didn't receive your kits (or if the results arrived late) the service you paid for in no longer fit for purpose, and you have the right to get your money back.Call your bank, explain the situation and start a chargeback claim. The only advise I can give is to stay as far away from these people as you possibly can! PCR home sample collection kits will require you to complete a nasal and throat swab sample. Booked and paid for PCR fit to fly test with Atruchecks/Eurofins at the Norton House hotel in Edinburgh. The results were also quick to arrive. Over 600 tests. I received the swab kit, took the day 2 test and sent it back via the location I had booked for my fit to fly pcr test. The website states you should have your results within 24 hours. Your experience matters. I arrived UK on 24/09/2021 but I paid 106.99 for my Day 2 and Day 8 test kits on the 14/09/2021. Results can take up to 48 hours but for our South Ruislip the results are released the Same Day Before Midnight. | Read 721-740 Reviews out of 1,531 A positive result will confirm the detection of COVID-19 IgG antibodies. DO NOT use this company!!! Cost us in terms of money, stress and time. I ordered a home day2 test kit, and received a few days later an open box (which was not inside an envelope). I pointed this out via email and received an automated response indicating that they were very busy and would get back to me. Blood tests from 29. Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. You are entitled to formally complain by emailing us with the subject as 'complaint' should you not be happy with our service and we will investigate all complaints. A company that returns all correspondence marked 'Return to Sender'. Criminal practices in a time of national crisis. Your experience matters. I paid 121.99 including postage. Its been almost 2 weeks and no results. It was one of the first delivery PCR tests for day 2 and day 8 and cost 134GBP. its 27th September (Day 4) the kit has not arrived yet.The payment has been done while booking. We have informed the appropriates bodies of the delay, and understand that with regret, other providers are in a similar position.Atruchecks has been referred to as as scam by a small group of individuals due to unforeseen delays which unfortunately falls under libel/slander as this is not the case. Day 2 and 8 postal test results never received. Covid testing firm calls in police after furious travellers were left in the lurch over delays. Find out how we combat fake reviews. So we cannot get test registered or get money back. Health and lifestyle check. How many stars would you give atruchecks.com? Please avoid for your own sake. | Read 641-660 Reviews out of 1,541 Be aware this company will likely just take your money and not deliver anything. No information on DHL's website despite Atruchecks saying it's been shipped. I cannot get hold of a single person to tell me where my tests are. Anyone can write a Trustpilot review. Never received my day 2 covid test. Amex dispute raised to try to get my money back. Atruchecks's kits failed to show, but there's been no refund. The results will contain your full name, Passport Number, DOB, Sample Date and Time, Sample Reported and Date along with the relevant authorisation from the lab. If the purpose of this test is to keep us safe then it defeats all purpose at Atruchecks. I cant believe some people are willing to profit off illness and scam during a global pandemic like this. Bought a test, paid 26 for it to arrive quickly. UK govt called me on day 1 ( ? Here are 8 tips for writing great reviews. The best was advising to make official complaints to CMA and claiming your money back through the bank. Atruchecks sent me someone elses results with full personal details. !This is a supposed government approved company. It doesn't cost this much. No replies to emails, phone calls unanswered. Scam scam scam. and this has delayed our Quality Control checks. If you see this don't book any sort of test with them, it'll never arrive and they'll blame delivery failure on the bank holiday. Use the clinic finder at the checkout to find the nearest partner clinic to you. Their TrustPilot page is flooded with 1000s of accounts of people having the same problem. Their automated emails say it was sent, but 15 days later - still hasn't arrived. No results received as of 08.21 and again 18.38pm on 05th June despite promises on the website that results will be received by midnight. How many stars would you give atruchecks.com? Test taken in person at test centre in Solihull 03.06.21. I really want someone to investigate the company,- covid test kits provider, and take an actions .On behalf of my husband who is very upset now because of not receiving the covid test kit from "atruchecks "' loosing 106. Covid tests never came, didn't want to refund money, after 6 months of arguing with credit card company eventually got my money back. Poorest service ever probably a scam. Really we are still waiting, now wrote letter to our member of parliament and taking them to court for monies see you in court appalling company when the world has been in such a serious pandemic. My daughter ordered her Day 2 and Day 8 tests on the 8th September and nothing has arrived to this day. If visiting a partner clinic is difficult for you. | Read 41-60 Reviews out of 1,544 And the tests we got were Randox - now we have to travel well out of our area to drop them in dedicated bins or pay for another courier delivery. Don't buy from these guys. !I would not recommend these con artists AT ALL! I may be forced to involve the police. They are horrendous and should be forced to pay all refunds. Total conman Atroshi. Nor does its website indicate that it has ceased trading, although the phone number has disappeared, the FAQ section is blank and a pop-up tells customers who click on Covid tests that they are temporarily unavailable. Pathetic. We also ensure all reviews are published without moderation. NHS should be ashamed to recommend them on their site. How many stars would you give atruchecks.com? Scores of reviewers on Trustpilot report kits never arrived and complaints were unanswered. Just order a test online and get your kit delivered right to your door unless you are ordering a COVID-19 Fit to Fly test where you will be given appointment options to attend our clinics across the United Kingdom for a nose and throat swab PCR test at the checkout stage. They are scammers and should be removed from the Gov.uk website. Very satisfied with their customer service . Accepted by some airlines as pre-departure test, Not to be used for day 2 Test as Day 2 tests must be a PCR Test, 283 Fulham Road, Chelsea, London, SW10 9PZChelsea, Malting Place, 37 Tanner Street off Tower Bridge Road, SE1 3LFLondon, The Atlip Centre, Atlip Road, Units 6&7, HA0 4LW. My day 2 test did not arrive on time so have had to pay for another one. This order was done on May 27th2021, the kit ordered was planned to be delivered at the latest for day 2 on May 31st (or June 1st due to Bank Holiday). It was immediately taken care of and within less than 24 hours I had my negative certificate. On a personal level, its a waste of 58, he writes. We also ensure all reviews are published without moderation. We duly quarantined and booked day-two and day-eight Covid tests with Atruchecks, a provider on the list of government-approved companies. Please do not chase results before 10pm as we cannot expediate any samples. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Ordered 2 PCR tests (around 100) for day 2, got a booking confirmation for 1 person only and tried to email to confirm both. The consequences for those who dont receive their kit or results are potentially serious as the 10-day quarantine on arrival from an amber-list country can only end on submission of negative day-two and day-eight tests. For example, CS00893971. UPDATEMastercard has upheld my chargeback and closed the case .Looking for my next course of action against these liars. Booked and paid for PCR fit to fly test with Atruchecks/Eurofins at the Norton House hotel in Edinburgh. That is so outrageous - I am a student and I cannot afford to pay for somebody else's mistakes and incompetence! I had to use the NHS testing service instead. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I sent a second email to no avail. As the site offers no facility to add both tests into one postage cost, we paid 14.99 twice for 'Next Day Delivery', we actually got them 5 days later. Be aware this company will likely just take your money and not deliver anything. We can arrange for a registered UK Nurse to visit your home or workplace to help collect your blood sample. We would advise you to do your day 2 test as soon as it is with you. These antibodies can be detected from about day 2 after the onset of symptoms with 100% seroconversion by day 20. Atruchecks sent me someone elses results with full personal details. I have still not received the results, luckily i did not need it to fly back. Customer service is non existent and the c9mpany cannot be trusted. Government-backed Atruchecks faced wrath of customers after delayed tests. Day 2 and 8 tests never arrived. Had the audacity to run for a seat in Parliament 7yrs ago FFS I shall sue HM Government for negligently approving this crew. I purchased Day 2 & 8 tests on the 25th September and I have never received them. Finger-prick blood. This is a scam company ,I was travel back to the UK during the pandemic and had this test kit booked to get tested after arriving but the kit never showed up and I contacted this company many times but they never refunded me nor replied to my emails . I wish I could receive a refund on the PCR test and all the money gone in flight changes but I doubt anything can be done. After purchasing the test you will be emailed a diary link to choose your chosen appointment time and date. Verification can help ensure real people write reviews about real companies. How many stars would you give atruchecks.com? Scrambled to book a test at Edinburgh Airport. Just order a test online and get your kit delivered right to your door unless you are ordering a COVID-19 Fit to Fly test where you will be given appointment options to attend our clinics across the United Kingdom for a nose and throat swab PCR test at the checkout stage. Join the 1,619 people who've already contributed. Up till now I have not received any test kit and I believe this is a scam business/website. Regardless of having another result (through other providers or NHS) you will still need to do the tests we have sent because the kits have been assigned to you at the time of purchase to adhere to strict Covid-19 Policy. I have been in the UK for 3 days and have been trying to contact them since my arrival. This should have been 0 star!Day 2 and 8 kit ordered but none received. Boots don't answer the phone. Massive scam company. South Ruislip testing results are released on the same da. All Rights Reserved. Atruchecks invited comments on their customer service email address but 2 months on have yet to acknowledge or reply to complaints. We also ensure all reviews are published without moderation. I paid 59 for the test and an additional 10 for travel to the site.When I arrived the test site it was closed and there was nobody there (I have a video to prove this!). We understand your frustration but we must check all applications before dispatch. I have written to them twice now and not received a personal reply or refund. Date of experience: 04 May 2022. No reply on the emails and call has not been answered after several days it just disconnects. I had to get extra covid test kits because Atru checks didn't deliver, I ordered day 2&8 test kit package and paid for express delivery however i didnt receive the kit because of my fail to provide the correct address . Calling Atruchecks useless is an insult to the word useless. | Read 561-580 Reviews out of 1,531. Thank you for the easy service. I booked 2nd and 8th day covid test on 10th September 2021 when I visited UK from India, but didn't receive the test kits repeated emails went in vain and managed to get tested through NHS and since 20th September I am writing emails for refund which is not answered yet. Eurofin are still offering testing at this location. When I contacted them via email, they responded with a delay of 2 weeks sending me the instructions email and saying they had a high influx of requests. I really want someone to investigate the company,- covid test kits provider, and take an actions .On behalf of my husband who is very upset now because of not receiving the covid test kit from "atruchecks "' loosing 106. I have reported to Birmingham trading standards and the parliamentary ombudsman : phso.enquiries at ombudsman.org.uk. Do not get your test from here. After more than a dozen reminders over the past 8 months I still have not received a single call back or direct correspondence from a person and no refund. No response to multiple emails or calls at number listed. Despite me messaging them several times. Ordering tests that are never received is leaving buyers empty-handed. Email us with the subject header as RESULTS UPDATE2. Our team will contact you to make the necessary arrangements. The 4th does not even have a valid DHL tracking number.Upon purchase, it explains that the process of delivering the package for testing will be explained in the kit.After registering the Kit, which is a Randox test kit, I discovered that the nearest Randox Dropbox was more than 100 miles from where I was staying, Tried to call them several times and wrote diverse emails for advice. You will receive an email from us with your PIN number and ACTIVATION LINK for you to activate your kit and be able to download your certificate when the test has been received by the lab.4. | Read 141-160 Reviews out of 1,532 Never received the results. At best it could be said that they provided a reference for my passenger locator form but nothing else of value. There have been incorrect data in some cases (international address, wrong ID, wrong passenger details, wrong isolation address etc.) People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. On the same day, I sent them an email requesting a replacement.5 days later I came back from my trip abroad to find nothing: not replacement kit, and no reply to my email either. Three convenient options to collect your sample. Registered headquarters above a shop in London backstreet. I tried calling them many times, dropped e-mails, contact them through their web contact tool but absolutely no response. Had a positive test but did an NHS test, negative! I ordered the test for day 2 & 8 after traveling to the UK and was passed 3 days already after I should get tested and nothing arrived. Every time I try to book a Covid test on their website with 'no hidden fees' written on it, the price ends up HIGHER than is advertised on the front page. Scrambled to book a test at Edinburgh Airport. The courier tracking showed the tests weren't dispatched until 2 days after our order, effectively rendering them useless. Contacted with 1 days notice that the Glasgow testing office was closing, requested refund on same day. Your experience matters. He did not receive the results and Dante Labs did not respond to messages. Am currently suing them in small claims court for return of my monies. I am speaking with trading standards regarding this. 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