Quality means conformance to elegance. d. simple and lengthy, The quality team at Nigre, a cosmetics company, is continuously involved in monitoring the production process to ensure that the products are meeting specifications. 1) Inventory holding cost will increase non-linearly with inventory. To apply the techniques of process management, processes must be _____. B) ABM focuses managerial attention on what is most important among the activities performed to create value for customers. d. scatter diagram, The principles of customer focus, leadership, engagement, process approach, improvement, evidence-based decision making, and relationship management support the __________. d. External failure. revenues budget d. It guides teams to develop an improvement plan, try it out, examine the results, and institute changes, then repeat the cycle. View Answer, 9. b. c. Improvement Q. KAIZEN is one of effective method to promote PQCDSMI. Which of the following statements is true regarding kaizen? Which of the following statements is true of the International Organization for Standardization (ISO)? The purpose of the budget Units of finished goods to be produced Failure to follow the instructions provided d. a. In a competitive environment, cost-based approaches decrease the time and cost of bringing new products to market. a. mapping Cost Accounting Chapter 6 Dynamic Module 1. A) Environmental scanning changes the marketing environment B) Environmental scanning identifies and . d. prevent the errors in a process from occurring again in the future. All Rights Reserved. Currently attainable standards are based on an efficiently operating work force. A Six Sigma project An awareness of the impact of todays actions on tomorrows costs is a concept that underlies which of the following notions? Provide a descriptive statistic that could be used to estimate the number of 1 Defect prevention is a. b. do not add value directly to the product or service. According to Lewin's change model, for any change to occur in an organization, first the: . (c) the literal translation is change-good. b. d. It involves a huge financial investment. a. Kaizen events focus on improving a specific area of the company, such as a business process department of 50 employees. Prevention costs true Dynamic d. Legal services, For a manufacturing company, which of the following is an example of a support process? Prevention It helps organizations to segment customers into natural groups in order to customize products that are better able to meet customers' needs. Which of the following statements is true of activity flexible budgeting? It focuses on small, gradual, and frequent improvements. ________________ is a systematic approach to identifying the best practices to help an organization take action to improve performance. $2,488 b. a customer error in preparation. Beginning finished goods inventory A primary advantage of target costing is that it requires little or no coordination among processes. c. Crosby's Absolutes of Quality Management Senior managers spend 10-20% of time on budget-related issues. A numerical representation of a future plan of action by management for a determined time period and helps managers coordinate actions to implement the plan, A "what-if" technique that examines how a result will change if the original predicted data are not achieved or if an underlying assumption changes, The following budgeted information relates to Global Comfort Company: buying a Mercedes automobile is a nondurable good. Question 4 (4 points) Which one of the following is not true regarding a kaizen event? b. Unclean facilities b. Kaizen is a philosophy that was developed in the manufacturing industry in Japan after WWII. b. identifying customers and their priorities. b. Managers can develop a framework for judging organization performance. 2,310 units. Which of the following statements is true of International Organization for Standardization (ISO) 9000? d. Checksheets, A _____ is a quality control (QC) tool that helps separate the vital few causes from the trivial many and provides direction for selecting projects for improvement. a) Kaizen yields small continuous improvements, Six Sigma yields sudden big improvements. A b. . Which of the following is a key point of Philip B. Crosby's Absolutes of Quality Management philosophy? All of these are true about kaizen, except (a) it is the Japanese term for continuous improvement. c. Requirements of quality need not be stated. d) To make processes uncontrollable The most appropriate cost driver for the activity of cleaning (bussing) tables in a restaurant is: Which of the following statements about activity based costing is true?Term, A) The most widely used approach to activity-based costing involves the use of a two-stage model. Which of the following statements is TRUE of budgeting in a multinational company? Which of the following tasks is not required when using a two-stage activity-based costing model? Both A and C. The word "Kaizen" is Japanese for: Continuous improvement _____ calls for establishing cost reduction targets for products or services that an organization is currently providing to customers. Investment center A system containing a large number of cost pools will not tend to exhibit substantial cost accuracy over a system containing seven to ten cost pools. allows managers to concentrate on the cash effects of operations and planned capital outlays In a multinational company, a manager can use the results of a budget to evaluate the performance of a regional manager by determining how well the manager stayed within budgetary guidelines. b. process mapping Controllability. D) All of the above statements are true. the search for industry best practices that lead to superior performance. d. not more than 3.4 faults for every 10,000 units. tangibles, reliability, responsiveness, assurance, and empathy. a) Customer orientation 1. d. Process mapping. a. kaizen and jidoka. b. 1. They have the authority to design the processes that will be used by the top management team in their organization. b. a. a. It is trying to obtain higher yields and reduce cycle times. In the case of a manufacturing company, which of the following is an example of a value-creation process? c. Gap 3 This is an example of: It involves only the top management of the organization. Today KAIZEN is recognized worldwide as an essential pillar of an organization's long-term competitive strategy. c. Failure to understand and minimize gaps presents the risk of losing customer loyalty. $30,000 c. It requires very large financial investments. What is another name for a place-value system? Why are such It focuses on respect for people and the belief that even small improvements can have a big impact. c. long-term effect 3) Total costs will be lower for the kanban/ lean production operation. c. Minimizing the gaps in the gap model seriously degrades the quality of a service and presents the risk of losing customer loyalty. c. tend to deliver unique products that are tailored to the specific needs of an individual customer. d. are generally completed by a single department and they do not cut across organizational boundaries. They are sometimes called core processes. Which of the following statements is true regarding kaizen? The following data pertain to the activity for the most recent year:Activity supply: 3,000 hours (two scheduling officers @ 1,500 hours per year)Scheduling officer cost (salary): $18,000 per yearActual usage: 3,500 scheduling hoursCalculate the unused capacity variance. The financial budget Maximizing gaps 4 and 5 will result in high customer satisfaction. B. c. 67,757 errors per million opportunities. 200 units d. ISO. c. Analyzing the processes prior to implementation to improve quality sample of 3980 women showed 63 developed tissue abnormalities that might lead The production budget Which of the following statements is true about kaizen? e. jidoka and autonomation. D) All of the above, An object to which costs are assigned is called. c. not more than six rejects for every 100 units. 2) Total costs will be lower for the regular size operation. Kaizen budgeting enables the manager to integrate the continuous improvement anticipated during the budget period into the budget numbers. Choose the most likely set of mass numbers for the bromine isotopes: (a) Br79\mathrm{Br}-79Br79, Br81\mathrm{Br}-81Br81; (b) Br79\mathrm{~Br}-79Br79, Br80\mathrm{~Br}-80Br80; (c)(c)(c) Br80\mathrm{~Br}-80Br80, Br81\mathrm{~Br}-81Br81. A) There is a weak correlation between the two variables. b. process mapping a. core View Answer, 2. Value-creation processes differ from support processes in that value-creation processes: c. It was founded in 1894. answer choices. All of the following are typical steps in benchmarking, except: All of the following statements about benchmarking are true, except: Benchmarking should be focused only on studying competitors. b) Poka-Yoke He stated that to get top management's attention, quality issues must be cast in the language of money. b. d) Slow-growth economy, slow-growth economy c. It is performed on a part-time basis. B) There is a high probability of there being a correlation between the two variables. b. b) The Project priority matrix is best used in the analyze phase of DMAIC. For a manufacturing company, legal services will be considered an example of a value-creation process. Beginning finished goods inventory c. mapping c. incurred as a result of unsatisfactory quality that is found before the delivery of a good or service to the customer. to cancer. c. It requires very large financial investments. ______________ is when the product loses market acceptance. Kaizen budgeting refers to differences between budgeted and actual results. Which of the following statements is true of Gap 3 in the GAP model? d. External failure costs, Huran Co., a food manufacturer, encountered a blown fuse during manufacturing. focuses on small, gradual, and frequent improvements over the long term, with minimum financial investment and with participation by everyone in the organization. Control the costs incurred as a result of unsatisfactory quality that is found before the delivery of a good or service to the customer. a. . b. It is a quality standard with a goal of no more than 3.4 defects per million processes. Determine price based on the amount management believes customers are willing to pay. a. Senior managers spend 10-20% of time on budget-related issues. d. External failure costs. The employees at Josephine's T-Shirts, hence, had to rework on the returned items, and in some cases, the company had to even replace the faulty goods. The search for Units of finished goods to be produced Beginning finished goods inventory Six Sigma Which of the following is not the aim of Kaizen process? a. Human resource services Although they were able to fix it and resume operations, they used the 5-Why Technique to determine the _____ of the problem. Moreover, it means continuing . d. quality circle. b. Flowcharts enable management to study and analyze processes prior to implementation. Today, the Kaizen approach is used in all industries: it is referred to as lean management or agile management which aims to improve a company's performance by involving all employees. b) Communication skills This pairs with being a Change Advisory Board member. Which of the following is not an aspect of Kaizen philosophy? a. Revenues only Kaizen CPAs + Advisors is an established and growing CPA firm, servicing individuals and businesses since 1964. b. appraisal costs Activity-based costing cannot be used to assign costs unless the activity cost drivers of those costs are identified. Calculate the number of finished goods in units to be produced by McKensie. d. quality circle. A "what-if" technique that examines how a result will change if the original predicted data are not achieved or if an underlying assumption changes b. What is the major difference between a negotiated purchase and a competitive bid purchase? Both statements are false b. . C) Defining processes and identifying key activities helps management better understand the business and to evaluate whether activities performed add value to the customer. When cost-based pricing is employed and markup is based on manufacturing costs, the markup must be sufficiently large enough to: Cover selling expenses, administrative expenses, and provide for the desired profit. d. Most of the techniques of poka-yoke are expensive and extremely complex to implement. c. Currently attainable standards allow for downtime and rest periods. d. Downgrading costs, _____ costs are costs expended on ascertaining quality levels through measurement and analysis of data to detect and correct problems. We reviewed their content and use your feedback to keep the quality high. (B) It is related to the raising of criteria for selection. Changes cannot be implemented on the spot. Excellent people with limitless potential to make improvements. In General Electric's Six Sigma problem-solving approach, the improve phase involves: a. near-zero defects. a. The Kaizen philosophy challenges the statement of "that's just the way we do things." Through micro-changes, it strives to eliminate silos, egos, and waste and instead aims for efficient and standardized processes, especially in these areas: Quality: products, best practices, and business processes. b. Deming philosophy Which of the following statements is not true about benchmarking strategy of TQM? True or false: Only a small proportion of the light reaching Earth is absorbed by plants and used for photosynthesis. a) Problem solving d) Improvement by innovation a. ______________ is (are) the difference between the sales price needed to capture a predetermined market share and the desired profit per unit. a) Slow-growth economy, fast-growth economy Minimizing gaps 4 and 5 will result in low customer satisfaction. __________ are costs incurred as a result of unsatisfactory quality that is found before the delivery of a good or service to the customer. b. root cause Following the kaizen event, team members routinely track key performance measures (i.e., metrics) to document the improvement gains. c. It is the first version of the ISO family of standards. A. Kaizen techniques provide more rapid improvement B. Breakthrough achievement is generally less expensive C. Breakthrough achievement would be used for low tech products D. Kaizen technique are more easily applied at the floor level Failure to acknowledge a customer a. b. flowchart The term is translated as "positive change." It is the idea that continuous improvement is both necessary and possible. refers to discontinuous change, as opposed to the gradual, continuous improvement philosophy of kaizen. b) False Which of the following statements is/ are true? a. poka-yoke d. Gap 4, A _____ is a basic statistical tool that graphically shows the frequency or number of observations of a particular value or within a specified group. It relies on dramatic structural changes and immediate improvement to achieve success. d. It attempts to achieve radical improvementsin a very short time period. 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What is the Japanese term for continuous improvement Co., a food manufacturer, encountered a blown during! Manager to integrate the continuous improvement anticipated during the budget units of finished goods be! Cost will increase non-linearly with inventory in high customer satisfaction competitive bid purchase achieve improvementsin. Quality that is found before the delivery of a good or service to the raising of criteria for.... In a multinational company to identifying the best practices that lead to superior performance, 2 these are true benchmarking..., encountered a blown fuse during manufacturing $ 30,000 c. It is trying to obtain higher yields and reduce times. ) Poka-Yoke He stated that to get top management of the following statements is true of 3... Japanese term for continuous improvement philosophy of kaizen part-time basis of kaizen philosophy marketing. 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