In such circumstances, if you (seller) have already received payment for the relevant Resale Tickets, you will not be able to obtain a refund in respect of such tickets under our. fully guided tours; guided private tours; self-guided tours; testimonials; about us Contact Us All prices are displayed in the currency that they will be charged in, and we accept no responsibility or liability for additional charges you may be subject to by your credit or debit card provider, or any currency exchange rate fluctuations, which are entirely at your risk. 15.6 We are a member of the Society of Ticket Agents and Retailers (, 15.7 Although this does not restrict your rights to pursue court proceedings, if we are unable to settle any dispute by negotiation with you within 28 days, you and we may attempt to settle it by mediation via a referral to STAR. The letters after the slash (in this case FLO) are the confirmation code, which is used to confirm the order. 1. Sellers do not allow cancellations and are not obligated to offer any refunds, discounts, or exchanges, so we are unable to extend those to our customers. Inside your account, locate your order and choose Transfer Tickets, select who you'd like to send them to and how they should be delivered (send link via text message . If you wish to upgrade a ticket, this can be done subject to availability. We'll let you know if you qualify when you submit your request. If the button doesn't appear, is grayed out or you receive a message that the Event Organizer hasn't activated resale, your tickets aren't eligible for resale. Check ticket status. Pink dots indicate Fan-to-Fan Resale tickets, which cant be purchased via an exchange. Terrible system I will never buy tickets through Ticketmaster again. Ticketmaster sells tickets on a strict no refunds, exchanges or cancellations policy. Always contact the appropriate Universal park to confirm the details of your particular pass. You should be able to do so online or through the My Disney Experience mobile app as long as your tickets are linked to your My Disney Experience account. 15.4 We may need to contact one or more Event Partners for more information before responding to your query or complaint. When you sell your tickets on Ticketmaster, it may take some time for the tickets to be transferred to the new user and the additional time for payment to be processed. 15.5 If any dispute arises, we shall use our reasonable endeavours to consult or negotiate in good faith and attempt to reach a just and equitable settlement satisfactory to you, us and any relevant Event Partner. You shall not permit anyone other than you to use your account. (c) You may only list Resale Tickets that you have the right to sell, and where no third party rights, no applicable terms and conditions and no laws or regulations are breached by listing the Resale Tickets. 9.9 Once payment has been made, your order will be processed, and an order confirmation will be issued. Clauses references in these terms and conditions are references to the clauses of these terms and conditions of this Ticket Exchange Policy. Exchange Your Tickets Know before you exchange: Subscribers can exchange tickets with no fee beginning April 19 at 10am. For accounting purposes in relation to cancelled events, your unused physical Resale Tickets must be received by us within 14 days from the date of the cancelled event. If you are no longer interested in attending the event or using the tickets you originally purchased, we welcome you to list your unwanted tickets for sale on our website. 10.2 Where Resale Tickets are delivered via e-delivery by email, you are responsible for providing a valid email address for e-delivery of the Resale Tickets and ensuring that you are able to receive the Resale Tickets by email (for example by ensuring that your email mailbox does not reject, bounce or otherwise prevent any relevant emails from being delivered and by checking your email mailbox regularly (including junk or spam folders)). These are generally in extraordinary circumstances, particularly in the case of a death in the family. 9.4 Whilst we try to ensure that all Resale Ticket listings are error-free, sometimes technical or other errors may occur. I have a problem with Ticketmaster Select the option you are having issues with and help provide feedback to the service. If you provide a delivery address that is different to your billing address, it is your responsibility to ensure that delivery is successfully received, and we shall not be responsible or liable for any non-delivery and/or refused delivery in such cases. 5.6 If a buyer does not receive delivery of any Resale Tickets in time for the relevant event as a result of the tickets being delayed, lost or damaged in transit and through no fault of you or the buyer, we may require you to be responsible for the submission of all relevant documentation to the carrier, in order to claim the costs associated with the failed delivery. What Happens If Ticket Prices Rise After My Purchase? After the switch, you will enter the email address you use to access the community in order to reset your password. Sellers are automatically notified when an order for their tickets is placed, and must confirm the order to finalize the purchase. Ticketmaster has made it safe and easy to transfer tickets you can't use, or tickets purchased for friends and family, directly from your account. We have created Fan Guarantee to give you greater flexibility and service when buying tickets from Ticketmaster. If you have booked the incorrect time, date, venue, seating or event in error, please be advised that refunds and exchanges are generally only available where an event has been cancelled or rescheduled or where Australian Consumer Law applies. 3.3 We reserve the right from time to time to make changes to this Ticket Exchange Policy. Help us improve this article with your feedback. SELLER TERMS (LISTING AND SELLING RESALE TICKETS). A legally binding contract between you and the seller is formed upon the issuing of the order confirmation. Ticketmaster only allow to change the tickets 24 hours before the scheduled event or in some cases 48-72 hours prior to event. (f) You must declare yourself as a "business seller" if you are listing the Resale Tickets in the course of a business (or if we in our sole discretion determine that you are doing so) and/or are otherwise deemed to be a "trader" for the purposes of applicable laws and regulations relating to online trading and consumer protection (as such term is defined in such laws and regulations). With undated multi-day passes, they . You can begin the process by clicking the Sell button located in the upper right corner of the homepage. Neither shall we be liable for any loss or damage sustained to your property or belongings or those of any guests under your booking attending an event. The best way to describe a ticket swap is like it's a refund and rebuy in a single transaction. 5.8 If for any reason you are unable to fulfil any orders for Resale Tickets in accordance with our instructions, you must contact us immediately via our, (a) you must follow all our instructions in relation to the same and provide all information and documentation required by us for such fulfilment; and. Exchange by email Write VOID on the tickets you wish to exchange. Therefore, any non-ticket elements purchased as part of a package, excluding VIP tickets where the non-ticket element is not separable from the ticket (e.g. A promotional ticket obtained through a contest (or something similar) is changeable depending on the fine print on the pass. 14.3 Unless otherwise stated in this clause 14, our and any relevant Event Partners liability to you in connection with an event (including, but not limited to, for any cancellation, rescheduling or alteration of an event) and any Resale Tickets you have listed, sold or purchased shall be limited to the price paid by you the relevant Resale Tickets, including any Service Charges but excluding any Order Processing Fees. You have nothing to worry about if you buy your ticket during the off-season and the prices surge a few days later. The Patriots Ticket Exchange, an amenity which allowed Season Ticket Members and Waitlist Members the opportunity to purchase tickets directly from one another at face value, is no longer available. In rare circumstances, if your payment is recalled by the associated bank (a "chargeback"), we reserve the right to cancel and refund such order even where an order confirmation has been sent. We reserve the right to take such action we deem reasonably necessary in the circumstances to address any such behaviour towards our staff or representatives. Some third-party sellers can adjust your ticket for you, but it almost always comes at a fee. However, we will try to assist with resolving any such disputes; please see clause 15 for further details. 9.15 Please note, all seating maps and charts displayed during the purchase process are for guidance only and reflect the general layout for the venue for particular events. Please see one of our theatre managers if you have any questions regarding 3-D . Don't worry though - you'll still be able to get into the event. Note: Usually 2.5 per ticketare charged for changing the tickets for different date as administrative and handling fees. 4.5 We reserve the right to delist any Resale Tickets if: (a) you fail to comply with any listing conditions under clause 4.3; (b) you are a business seller and fail to declare yourself as such and/or fail to comply with applicable law or regulation in relation to trading as a business; (c) of the circumstances at clause 2.7(a)-(e) apply; and/or. Once you buy your ticket, that's your ticket. I think that's why it doesn't work with unlimited because we can't refund those tickets 2 [deleted] 3 yr. ago Ooohhh good to know! How to play Tickets Location Time Costumes Other questions Ticket exchange guarantee Top tips for taking part What is a CluedUpp event? Therefore, we make no warranty in relation to any goods or services provided by sellers or any acts or omissions of any users (whether buyers or sellers). Select the tickets you want to change and touch "Continue." and consequently, if an order fails because of your dispatch error, you may not be entitled to receive payment for the sale and/or the terms of clause 8 will apply. For example, if you purchased Primary Tickets as Collector Tickets or with Ticketmaster gift wrap or if you purchased a car parking upsell, then these elements cannot be transferred and sold with the Primary Ticket using the Ticket Exchange (and cannot be exchanged or refunded except in accordance with our. I have Hamilton tickets for September that were origanally for April 2020. There isnt much you can do if have bough the tickets for wrong date on Ticketmaster if concert or event is set for multiple days. You will enter your community username and new password and done! For some events ticket exchange time could be 48- or 72-hours notice(You would be able to see this details on my tickets section itself). A full-service national event ticket marketplace. Yes It is against Universals policies to resell any unnamed/undated tickets you have received, won, or bought. If an error results in an incorrect order confirmation being issued, we will notify you as soon as possible and reserve the right to cancel the order without any further liability. We reserve the right to cancel any orders that we reasonably suspect to have been fraudulently, without any notice to you, and any and all Resale Tickets obtained as part of such orders will be void. Ticketmaster offers the unique concept of Fan Guarantee. The mediation shall be conducted in accordance with the, 15.8 Nothing in this Ticket Exchange Policy affects or restricts your statutory rights, your right to make a complaint to Trading Standards or another appropriate regulatory authority, or your right to pursue court proceedings or other forms of dispute resolution such as through the. The availability of tickets and the event organizers approval are the two main factors that determine whether or not tickets can be exchanged for a different date. Why TicketMaster Changed (or downgraded) My Seats! Can I exchange my tickets to another performance? 12.2 The headings used within this Ticket Exchange Policy are for reference purposes only and do not affect its interpretation. No I just bought both the Universal and Disney tickets on . You can consult all applicable terms and conditions here. Gift cards cannot be used to make payments for Resale Tickets. Through the Rams app you can download your tickets as well as manage your tickets - resell, forward or donate. 6.3 If an event is rescheduled or materially altered: (a) the event listing page will be updated with the new information and all live listings will remain listed and available for sale. That's it, your tickets will be listed on Ticketmaster. Click Sell Tickets if tickets are available for sale/exchange. References to the clauses of these terms and conditions are references to the.! Having issues with and help provide feedback to the service April 2020 or cancellations.! On the tickets 24 hours before the scheduled event or in some cases 48-72 hours to! And help provide feedback to the clauses of these terms and conditions are references the! Cluedupp event, your order will be processed, and an order for their tickets is placed, must. The Sell button located in the upper right corner of the homepage to! 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