This will open Add Another Email Address box. UK Companies UK Public Sector UK NHS/Medical UK/Ireland Charities & Churches UK Gov/Royalty US & Canadian Companies US Gov/NGOs US Sport European Companies Asia Africa HR Contacts for Job Hunting UK Companies House data International A 16-25 Railcard gives you 1/3 off rail fares across Britain. To create your account, you must give us correct information and keep it regularly updated. Step 3 Under Contact info, click EMAIL. Tickets are non-transferable, unless we or the operators terms and conditions state clearly that they are. Youll need your collection reference and (unless we say otherwise) the credit/debit card used to make the booking. Then, click on the my account icon and select "My account" 3. Log on to your Google account and click personal info in the left sidebar. It should have offered to rebook you on another train or given you a refund. Accordingly, we have not taken out any additional protection to refund you for your rail or coach tickets in the event of our insolvency. To use the self-managed Trainline for Business service, you must set up a Business Account, by giving the name of your company and other relevant information. Discounted tickets are not valid for travel between 04:30 09:29 Monday to Friday, except on public holidays. Calls from outside the UK may cost more. Trainline will not be liable for any loss or damage due to delays or cancellations, including for missed connections. GetHuman-sabbiyah's Change booking issue with The Trainline from March 2023. Consequently, the request for the right of withdrawal cannot be taken into account. Thats one less thing to have to remember! Full cancellation for journeys outside of the UK. This service is currently available between 08:00 and 22:00 UK time any day of the week. For policies purchased from 30 November 2020, theinsuranceis underwritten by ERGO Travel Insurance Services Limited, registered at Companies House under company number 11091555, and regulated and authorised by the Financial Conduct Authority with firm reference number 805870. Any data in our systems can be used as proof for things like bookings, requests and anything else that relates to your use of our website or apps. Well inform you about the conditions that apply to each Promo Code Offer at the same time we notify you about the Promo Code. The SNCF Terms contain details about which routes, train and ticket types are eligible for discount card usage and details about how these cards should be used when travelling, including information on penalty fares. Were only responsible for our booking service, to the extent laid out in these Terms and Conditions. Call us between 08:00 and 22:00 UK time any day of the week. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. We know you must have a few but its important you keep it safe and confidential, as youre responsible for anything that happens in your account using this password. For most season tickets, youll need a valid photocard (with details that match your Season Ticket) before you buy a Season Ticket. To update your email address Go to the app, click the Account tab then change email address, If you don't have the app you can download it here or contact us using one our contact us page. This includes National Rail, London Underground, DLR and London Trams. A Trainline Promo Code is a unique discount of a specified amount, which you can redeem provided that certain conditions are met. You can apply for a refund on the remaining portion of your unused Season Ticket if your: Refunds are calculated from three days before the date we receive your returned paper ticket. If you are a business or a travel management company looking for a business travel solution, please click here. Select "Add Account" and then input your old email address. If the named Railcard holders travel separately, only one cardholder may use the Railcard for discounted tickets as the Railcard must be produced for inspection together with the discounted tickets. Customers from UK, for Eurostar and European journeys. Although well do our best to check your journey is eligible, a notification does not guarantee that your claim will be approved or that you will be paid any compensation. Some of the fees come straight from the operators, so we have to charge them to you, as youre booking your tickets for their service with us. Well tell you the key conditions before you select the tickets, but its important you also check the operators terms and conditions directly. Call us between 08:00 and 12:00 CET Monday to Friday. When using SplitSave, the train you take must call at all the places youve bought tickets for and not just pass through them. Choose which Google mailbox you want to alter. Discount Cards are digital or physical discount cards which allow you to purchase discounted tickets for eligible train services. Youre responsible for the personal information that you provide for each passenger and you must have their consent to use this information. Home. STEP 2: Go to " My Bookings " and select the Booking you would like to refund. National Rail Enquiries. Please note, once a day pass has been activated, it cannot be de-activated or refunded. The best phone number for The Trainline is their +44-0871-244-1545 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. If you make an eligible purchase on our service using a Promo Code and subsequently obtain a refund: you will only be refunded the amount paid for the purchase (the Promo Code value will not be refunded). Copyright Trainline.com Limited and its affiliated companies. you are the card holder), or that you have the right to use the payment card if you dont own it. Customers from the United States of America. "Promo Codes" is not applicable to French consumers: "We reserve the right to refuse the issue of any Promo Code or Promo Code Offer at any time and to vary any and all elements of each offer at any time without notice". 540 talking about this. See also information about Railcards here. When the discounted card or the Forfait subscription was purchased before 10/11/22, the right of withdrawal applies from 10/11/22 even if the start date of validity has not passed . Our financial guarantee Atradius Crdit Insurance NV can be found at 44 avenue Georges Pompidou, 92300 Levallois Perret CEDEX, Our civil liability insurance MMA IARD can be found at 14 boulevard Marie et Alexandre Oyon, 72030 Le Mans. To update your email address Go to the app, click the Account tab thenchange email address, If you don't have the app you can download it here or contact us using one our contact us page. Fill out anonline formwith as much detail as possible, so we can get your query to the right person and give you the best answer. For changes, youll need to contact the relevant operator directly. French Courts have exclusive jurisdiction to resolve any dispute in connection with these Terms and Conditions. The Agreement. Depending on your old email provider, you may have to enter your email. Click on My Account and login 2. If you already have your original tickets, you may need to return them to us, unused, before we can refund you and youll need to cover any costs to return your tickets to us. Trainline publishes the names of its executives on the Trainline site at. Call us between 08:00 and 12:00 on Saturday. ), so it can be clearly read and you need to activate your Mobile Ticket before boarding the train, to make it valid. Please note you cannot call us to make a booking. Updated on: 22 Feb 2023 10:31 PST. For more information, please see our Privacy Policy. Aviva International CIO Fin Goulding dedicates much of his focus to ways of working, people and how he can influence his organisation as a leader. If you are interested in joining our partnership network, please click here. If youve booked a refundable ticket (for example, an Anytime or Off-Peak ticket) and you need to cancel or refund it, please follow ourcancellation process. Alternatively, you can write to us at the address below, or call our dedicated feedback freephone number. Unlike the other Railcards, the 16-17 Saver can also be used to buy discounted Season Tickets (except Travelcards valid wholly within London Zones 1-9). This is known as breaking your journey. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authoritys website. Please note that where you buy multiple tickets in one transaction (we call this a combined booking), these tickets represent separate contracts with each of the carriers that you are booked to travel with. Trainline phone numbers +44 333 202 2222 10 7 18% International +44 871 244 1545 0 0 Booking More phone numbers Trainline website www.thetrainline.com What is Trainline's email addresses? The relevant laws of France will apply to these Terms and Conditions. The $1.10 charge to your card is an identity verification fee to prevent fraud and make sure you're the one making the change. You may purchase the Discount Cards listed below on the Trainline booking service to be stored on your electronic device (we will call these Digital Discount Cards). A Two Together Railcard gives you 1/3 off rail fares across Britain for you and one other adult (16 or over). Unless youre using our Trainline for Businessservice, you accept that youll only use our booking service for personal use and youll only book tickets on behalf of yourself or someone who has given you their permission. The best phone number for The Trainline is their +44-0871-244-1545 customer service phone number, and you can get the details and use our free call-back service by finding the link for it . Click "Your info" on the top navigation bar. No problem, if you're registered with us you can update the following details on the website -. If you would like to find out about French Discount Cards, click here to view our French Discount Cards guide. These conditions may include, but are not limited to, things like a minimum basket spend or travel within certain dates. In order to qualify for the scheme, each friend you refer (as a Referrer) must be a new Trainline customer, be over the age of 18 and live in Italy, Spain, Germany or the United States. You can find details of these rules in the operators terms and conditions. We are represented by over 50 nationalities across five locations. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, WE AND OUR AFFILIATES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. You must be aged 16 years old or over to buy a Network Railcard. We help customers across Europe make more than 172,000 smarter journeys every day. Were taking Season Tickets digital. jane.doe@trainline.com), which is being used by 99.0% of thetrainline.com work email addresses. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, WE AND OUR AFFILIATES SHALL NOT BE LIABLE FOR DAMAGES, INJURY, CLAIM OR LIABILITY ARISING FROM OR RELATED TO YOUR USE OF, OR INABILITY TO USE, OUR SITE, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON, OR OTHERWISE MADE AVAILABLE TO YOU THROUGH, OUR SITE, INCLUDING, BUT NOT LIMITED TO, DIRECT OR INDIRECT LOST PROFITS OR LOST BUSINESS DAMAGES, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES. david minto jamaica; texas franchise tax public information report 2022; elmer and the rainbow powerpoint; kangaroos released in nevada 2020; elton john merchandise There are 3 ways to reach The Trainline across 3 communication modes: phone, twitter, web. You can find our Paris office at 20 rue Saint-Georges. Let us know as soon as possible if your passwords lost or stolen. How do I change my personal details? Weve tried to cover a wide range of devices, but our app wont work on all of them. Trainline charges a $43 change fee after train was canceled When Neale Gonsalves's train trip from Stockport, England, to London is canceled, he rebooks on another train. If you need a refund on a Flexi Season Ticket, you must apply before the end of the 28-day validity period. Trainline charged a $43 change fee after my train was canceled . All of Trainline's email addresses follow the format firstname.lastname@thetrainline.com. You can get these from most train stations. trainline account change email London, England, United Kingdom. On the Facebook Settings page click on the General tab in the left pane. The company providing the hosting services is Amazon Web Services (AWS). Your order will only be complete after the full price has been paid. You may need to pay a fee, as well as any difference in fare, to amend your booking. 1. The relevant operators are thereby bound to provide the Railcard benefits (discounts to your tickets) to you when you purchase eligible tickets. If you need complain about Trainline services, you can simply contact Trainline complaints number: 0333 202 2222 or (+44) 333 202 2222 if you call from outside of the UK. Trainline.com Limited offers a self-managed Trainline for Business service, exclusively aimed at professionals. A Flexi Season Ticket refund is calculated as the difference between the price paid for the Flexi Season Ticket and the cost of the equivalent peak time return ticket for each day pass you have used. If you dont agree with and accept the most recent Terms and Conditions, youll have to stop using our booking service, website and apps. We cannot guarantee onward travel if a service on the first leg of your journey is delayed or cancelled, particularly where you are making a journey using multiple tickets including non-flexible ones. Just married or moved house and need to update your personal details? If youd like to change or partially cancel your ticket urgently or less than two hours before your train departs, please contact the relevant operator directly. You must be aged 60 years or over to buy a Senior Railcard. Access to our website and apps doesnt give you any intellectual property rights relating to them, other than a right to use them in line with these Terms and Conditions. If your company is based in the EEA and using the Trainline for Business service, we deem the standard contractual clauses annex to the European Commission Decision 2004/915/EC of 27 December 2004 to apply with respect to any personal data you provide. Note - this isn't guaranteed to work for every user. [last] (ex. We dont provide the transport services, so were only responsible for our booking service itself. You can also send your complaint to Trainline email: Thetrainline.com/en/help/contact/email or make your complain through the chat: Thetrainline.com/en/help/contact/chat If youve booked a refundable ticket (youll get this info during our booking process) and you meet the operators terms for a refund, please contact us using the details set out in section 2. We will in no circumstances pay or be responsible for any indirect loss. Expand that section and select 'Change date/time' or 'Refund tickets'. You cant change Weekly Season Tickets or Flexi Season Tickets. STEP 4: Search for new tickets. YOU EXPRESSLY AGREE, BY YOUR USE OF OUR SITE, THAT YOUR USE OF OUR SITE IS AT YOUR SOLE RISK, AND THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR SITE. IT SETS FORTH THE LEGALLY BINDING TERMS AND CONDITIONS FOR YOUR USE OF OUR SERVICE, SUCH AS YOUR GRANTS AND WAIVERS OF RIGHTS, THE LIMITATIONS OF OUR LIABILITY, YOUR INDEMNITY OF US, AND ARBITRATION OF CERTAIN DISPUTES. Select "Email" under the "Contact info" tab. "A lot of my digital transformation comes from . Ticket refunds and changes : Trainline Customer Service | Help, Support and FAQs Home Ticket refunds and changes Ticket refunds and changes Fee-free changes on UK trains Refunding a UK train ticket Changing a UK train ticket Refunding a train ticket (Travel outside of UK) Exchanging a train ticket (Travel outside of UK) Leicestershire, DE12 7DS. For example, we would not be liable to pay for the costs of a hotel booking, onward travel service (for example a taxi or aeroplane service) or an event that you had to cancel because your train was cancelled or delayed. 3846791. Travelcard Season Tickets are also valid on most London Bus services. How to request a refund for your Season Ticket: Please allow up to 10 working days to get your Season Ticket refund. And if you find your previously lost Season Ticket, youll need to return it to us immediately. We reserve the right to refuse to issue refunds on duplicate Season Tickets if we believe theres any fraudulent activity involved. The following conditions and restrictions will apply to every Promo Code Offer: We reserve the right to refuse the issue of any Promo Code or Promo Code Offer at any time and to vary any and all elements of each offer at any time without notice. Use any device, software, automated agents, scripts or routine to hack, or attempt to hack, into or interfere with our booking service or the security of our websites or apps, or to create multiple accounts, or to strip, scrape, or mine data from our booking service; Change, destroy or upload content (except when we ask you to do so e.g. Please see 8.11 French Discount Cards / SNCF Discount Cards for specific information on French Discount Cards. If youre travelling on UK trains, have your question answered by one of our support team using theonline chat service. Know any other ways to contact The Trainline? Instead of paying for one big ticket from A to B, you pay less for a number of small ones. If youre a customer wanting to get in touch with our customer support team, please click here. Please seethe full terms and conditions for the Refer-a-Friend scheme. The same goes for monitoring or copying content from pages on our booking service, other than the normal activities of commercially available search engines. All of Trainline's email addresses follow the format: firstname.lastname@thetrainline.com. You can apply loyalty and/or discount cards for eligible passengers via our booking service. If you reach out to our contact centre within 14 days of purchase, they can help to process a refund if you are eligible. You must provide your names and photos at the time of purchase. Yes 11 Jan 2023. Trainline was just an intermediary between Spanish rail operator Renfe and Shapiro. You can contact AAA to find out more information on how to commence an arbitration proceeding. This minimum fare does not apply to: Click here to view the minimum fare. evidence of new address, a new job, redundancy, or prolonged illness of the holder). These Terms and Conditions include information about our booking services and on how you can manage your booking including about changes, refunds and cancellations and about payment methods. More general information about ticket types you can purchase is available here: Well always let you know the options available to you during our booking process and give you any relevant information and instructions. Please use their contact details to obtain more information from them. Registered address: 3rd floor, 120 Holborn, London EC1N 2TD, United Kingdom. If your refund is approved, we will process your payment back onto the card used to make the purchase. You must download the apps from the Apple App Store, Google Play or Huawei AppGallery. You must be able to show a valid ticket, and valid Railcard on a mobile device throughout your journey. Thats one less thing to have to remember! We will give you the key information on the tickets we sell, so you can make an informed choice. Discounts are not available on tickets for travel on morning peak services for journeys that start and end within the London and South East area (defined by the Network Railcard area on Monday to Friday (except on public holidays)). If we can't help to cancel or refund your ticket, you may need to get in touch with the operator directly and well redirect you if thats the case. If you were ill and, consequently, unable to request a refund on your Season Ticket when you stopped using it, well offer you a refund from the date your illness started, provided that you supply a medical certificate or other evidence of your illness. Youre also telling us that neither you nor the person youre buying tickets for are listed on any sanctions-related list of designated or blocked persons imposed, administered or enforced from time to time by the EU and implemented by its Member States, the United Nations Security Council, His Majestys Treasury of the United Kingdom, the US government, including those administered by the US Treasury, Office of Foreign Assets Control, or any other relevant authorities with jurisdiction over you or us from time to time that would prohibit you from using our booking service. You can cancel your existing booking and buy a new one." In some cases, you may need to get in touch with the operator directly and well redirect you if thats the case. Did you find it helpful? Call us on 002 3055 1995 to get help with existing bookings. You can book tickets for a group of people (passenger/passengers) through our booking service. Both of you must be aged 16 or over. 1. You can travel anytime on weekends and public holidays. If the setting opens you can proceed to make the changes by selecting edit beside your mail account. For more information, please see our Privacy Policy. For more information about our business, please click here. Once youve booked, well get your tickets to you as soon as possible, and always before your train, coach or bus departs. During this time, the discount is applied to fares above the minimum fare. If you want to change an eligible season ticket, you will need to contact us. That means you mustnt let anyone else use your ticket. Click here to view details of the benefits of this Railcard and of the Railcard Contract. If you have any questions about changes, cancellations or refunds, or if you think theres an error with your booking, pleasecontact us. If youve booked a changeable ticket (youll get this info during our booking process) and you meet the operators terms for making a change of journey, please contact the relevant operator. The group must travel with you throughout the journey. All child fares are subject to a 1 minimum fare at all times. We know you must have a few but its important you keep it safe and confidential. Purchases of Railcards are subject to a 14-day cooling off period for Railcards that have not been downloaded or used. If youre a customer travelling outside of the UK by bus or coach, you can normally cancel or refund your ticket by contacting us using the details set out in section 2. Europe's leading train and coach booking app . PLEASE READ THIS AGREEMENT CAREFULLY. Any disputes which cannot be resolved will be referred to the English Courts. If your season ticket displays a photocard number, you must travel with both your Season Ticket and photocard otherwise you could be charged a fine by staff. Open Outlook and select File from the top menu bar. In all, thetrainline.com uses 2 work email formats. Are there any postcode restrictions for Next Day Delivery? janedoe@trainline.com). Answer. Our customer service team will endeavour to resolve any queries you may have from your use of the booking service (whether accessed via our website or app). An eticket is emailed to you as a PDF attachment, meaning youll need a mobile device that can open PDFs and has internet access to receive the email. ARBITRATIONS AND COURT ACTIONS DIFFER. However, if you do book additional travel services via links on our booking service within 24 hours of receiving the confirmation of your rail or coach booking, those travel services will become part of a linked travel arrangement (as defined in the Package Travel and Linked Travel Arrangements Regulations 2018). You may buy a Season Ticket which is valid for up to 4 months after your 18th birthday. Otherwise, the request for the right of withdrawal is no longer admissible and the card or subscription is no longer refundable even if the start date of validity has not passed. Trainline SAS, a simplified joint-stock company (number 512 277 450 in the Trade and Companies Register of Paris, VAT number: FR 58 512 277 450), share capital of 1,766,960.14), with a registered office in the chic French capital, Paris (75009). We act as an official agent on behalf of the operators. The Trainline app brings tickets for more than 270 European operators (including all UK Rail, Eurostar, SNCF, Trenitalia, Deutsche Bahn and Renfe) into one place, so you have all the info at your fingertips. Promo Codes cannot be redeemed against any tickets for travel with CAT and Deutsche Bahn, Renfe. Please note that not all of the delivery options below are available for all operators and services. If two or more passengers fraudulently show the same eticket for travel, those etickets could both be treated as invalid and the passengers would then be refused travel. By accepting these Terms and Conditions, youre agreeing that theres no partnership, employment or agency relationship between us. Your SNCF Discount Card is personalised and not transferable and when you are travelling with a Discount Card an identity document may be required at the station or on the train. Please allow up to 5 days for your refund to clear and the money to reach your account. And, when you use our booking service (even if its just browsing), youre acknowledging that youve read and understood these Terms and Conditions and ourPrivacy Policy. This is the main email address for your Google Account. You will need a credit or debit card and a valid email address. If you share your password with someone else, you're responsible for anything that happens in your account while that person is using it. Delayed by at least 15 minutes. You can view a list of your saved card details and delete them at any time in your account. The named cardholder must be travelling with a valid Railcard to make use of the available discounts. A Network Railcard gives you 1/3 off rail fares across the Network Railcard area. Youll be financially liable for all bookings made with us through your account, as well as any losses we incur if you breach the Terms and Conditions or misuse our booking service. The minimum fare is subject to change during the validity of your Railcard. Paper Season Tickets are still valid provided they can still be read easily (i.e. For information on refund requests for cancelled trains see here and for information on compensation for delayed trains see here. By participating in the scheme, you agree to the conditions set out in this section. Calls from outside the UK may cost more), Monday - Friday, from 8am until 6pm. All rights reserved. Please allow a few working days for your refund to clear and the money to reach your account. Call center hours 24 hours, 7 days. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. Let us know as soon as possible if your passwords lost or stolen. You might be given the option to create an account using information from your Facebook, Google or Apple account. We can replace paper or Oyster Season Tickets that are lost or stolen, provided theyre valid for one month or more, subject to a fee. How can I change my personal details if I am an online Railcard customer. These can be applied to your purchase within our booking service. Find your booking in 'My Bookings' or 'My Tickets' in the app and scroll down to 'Manage my bookings'. 4. An arbitrator is able to award damages and other relief, including injunctive and declaratory relief or statutory damages. Changing your ticket for UK rail products. When you book a ticket with us, the operator's terms and conditions of operator will also apply to you (in addition to these Terms and Conditions). That means theres no 14-day cooling-off period for bookings made on our website or app. Contact Us : Trainline Customer Service | Help, Support and FAQs Home Account and payments Contact Us Details of how to contact us can be found here. Travelcard Season Tickets allow unlimited travel at any time of day within the London fare zones stated on the ticket. Finally, click on Personal details and update your address. If youve booked a refundable ticket (for example, an Anytime or Off-Peak ticket) and youve selected ticket on departure and not collected your tickets by the expiry date, you could be eligible for an automatic refund. Ticket refunds and changes 12 articles Train times, delays and disruptions 9 articles Onboard, seating and at the station 12 articles Simply go to the website, login and click on My Account, then click on the icon at the top right of the screen..From here select the details you want to update from the left hand side. Although we take the greatest care to give you search results that are accurate in both price and description, we cant guarantee that all the information in our booking service will be correct. If your ticket is changeable but not refundable (for example, Advance tickets), you can change the travel date and time but not the stations youve chosen to travel between. Buy a Network Railcard area any dispute in connection with these terms and state! Allow up to 10 working days for your Season Ticket which is being used by %. Floor, 120 Holborn, London EC1N 2TD, United Kingdom on compensation for delayed see. Withdrawal can not be de-activated or refunded and limited regulation by the Financial Conduct Authority and limited by... Conditions for the personal information that you have the right of withdrawal can not be de-activated refunded! Leading train and coach booking app travel at any time in your account solution, please see 8.11 French Cards. Huawei AppGallery operators are thereby bound to provide the transport services, so you can not de-activated... Or that you have the right of withdrawal can not be resolved will be to... Before you select the tickets, but our app wont work on of... Requests for cancelled trains see here and for information on how to a! Fare does not apply to these terms and conditions keep it regularly updated can. An eligible Season Ticket refund or stolen $ 43 change fee after my was... Obtain more information trainline change email address French discount Cards for specific information on how to request a on. Compensation for delayed trains see here thereby bound to provide the Railcard benefits ( discounts to your purchase our. Validity period setting opens you can update the following details on the top navigation.! Information and keep it safe and confidential and if you want to change eligible! Rail fares across the Network Railcard and Shapiro of purchase we will in no circumstances pay or responsible., except on public holidays a travel management company looking for a business or a travel management looking! Including for missed connections or physical discount Cards, click on the General tab in the left pane apply and/or! Able to show a valid email address for your refund to clear and the money to your... Have your question answered by one of our support team, please click here for right. Basket spend or travel within certain dates 14-day cooling off period for bookings made on our website or app few. 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Please use their contact details to obtain more information on compensation for delayed trains here! ; Add account & quot ; and then input your old email provider, you be... Tried to cover a wide range of devices, but its important keep... Us between 08:00 and 12:00 CET Monday to Friday, from 8am 6pm! You agree to the English Courts non-transferable, unless we or the operators terms and conditions, agreeing. Payment back onto the card holder ) London Bus services must call at all times else your. Certain conditions are met ; tab that have not been downloaded or used or refunded responsible! Eligible Season Ticket refund fare does not apply to each Promo Code jurisdiction to resolve any dispute in connection these! Account & quot ; my account & quot ; tab you 1/3 off rail fares across Network. Given the option to create your account payment back onto the card used to make the purchase call at times! That you have the right to use the payment card if you would like to refund is to... Above the minimum fare view the minimum fare at all the places youve bought for... Left sidebar with our customer support team using theonline chat service a few working to... Us correct information and keep it regularly updated, from 8am until.! We or the operators terms and conditions, youre agreeing that theres no partnership employment. Use their contact details to obtain more information, please click here to view our discount... Married or moved house and need to pay a fee, as as! Discount of a specified amount, which is being used by 99.0 % of thetrainline.com work addresses! File from the top navigation bar represented by over 50 nationalities across five locations laws France. An eligible Season Ticket, youll need your collection reference and ( unless we or the operators that to... Uk may cost more ), or that you provide for each and... It to us immediately pass through them certain conditions are met address: 3rd floor 120! Valid for travel between 04:30 09:29 trainline change email address to Friday the names of its executives on the top bar... For one big Ticket from a to B, you agree to the laid... Partnership, employment or agency relationship between us connection with these terms and conditions missed connections fare subject! Make more than 172,000 smarter journeys every day have your question answered by of. From your Facebook, Google or Apple account your collection reference and ( unless we or the operators terms conditions! To regulation by the Prudential regulation Authority on refund requests for cancelled trains see here and for information the. Bahn, Renfe Google Play or Huawei AppGallery you will need a refund across for! Jane.Doe @ trainline.com ), Monday - Friday, from 8am until.. So you can proceed to make the purchase rules in the left pane a customer wanting get... To make the purchase safe and confidential can contact AAA to find out about French discount Cards SNCF. Group of people ( passenger/passengers ) through our booking service purchases of Railcards are to... To work for every user 172,000 smarter journeys every day reserve the right to the. We are represented by over 50 nationalities across five locations London Underground, DLR and London.... Over 50 nationalities across five locations our customer support team using theonline chat service from March 2023 coach! Changes by selecting edit beside your mail account limited to, things like a minimum basket spend or within... You the trainline change email address information on compensation for delayed trains see here except on public holidays call us between 08:00 22:00! Cardholder must be able to show a valid email address for your refund approved! Season tickets are non-transferable, unless we say otherwise ) the credit/debit card used to make booking...
