Google-quality search and product recommendations for retailers. Cloud service providers are companies that establish public clouds, manage private clouds, or offer on-demand cloud computing components (also known as cloud computing services) like Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS), and Software-as-a-Service (SaaS). Discovery and analysis tools for moving to the cloud. Google Cloud ML Engine Service Agent Cloud AI Platform Notebooks Service Account Knowledge Base: Service Cloud creates a knowledge base that reaps the rewards for the agents. service-PROJECT_NUMBER@endpoints-portal.iam.gserviceaccount.com, Endpoints Portal Service Agent service-PROJECT_NUMBER@gcp-sa-osconfig.iam.gserviceaccount.com, Cloud OS Config Service Agent With the Service Cloud platform, you can embed customer support into your existing mobile apps and websites. service-PROJECT_NUMBER@gcp-sa-appdevexperience.iam.gserviceaccount.com, App Development Experience Service Agent Hey trailblazers! Cloud-based storage services for your business. Power Bestowal (persons) - The ability to give powers to another being. Save and categorize content based on your preferences. CCaaS platforms enable companies . (roles/workloadmanager.serviceAgent). IoT device management, integration, and connection service. Solution for bridging existing care systems and apps on Google Cloud. Anthos Audit Service Account (roles/dataproc.serviceAgent). Service agent for meshconfig.googleapis.com. organizations-ORGANIZATION_NUMBER@gcp-sa-riskmanager.iam.gserviceaccount.com. (roles/endpoints.serviceAgent). (roles/appengineflex.serviceAgent). (roles/composer.serviceAgent). Infrastructure to run specialized workloads on Google Cloud. Compliance and security controls for sensitive workloads. Fully managed solutions for the edge and data centers. Service agent for spanner.googleapis.com. (roles/cloudasset.serviceAgent). Agents can deliver intelligent service, because they can see everything from service history to previous customer sales. After completing this module, youll be able to: The Service Cloud platform is a customer support platform that gives your agents superpowers to deliver service thats as instant and easy as a conversation. service-PROJECT_NUMBER@gcp-sa-rbe.iam.gserviceaccount.com, service-PROJECT_NUMBER@remotebuildexecution.iam.gserviceaccount.com, Remote Build Execution Service Agent Firebase Management Service Agent Service agent for storage.googleapis.com. (roles/transcoder.serviceAgent). service-PROJECT_NUMBER@gcp-sa-datafusion.iam.gserviceaccount.com, Cloud Data Fusion API Service Agent Task management service for asynchronous task execution. Dialogflow Service Agent service-PROJECT_NUMBER@gcp-sa-ccaip.iam.gserviceaccount.com. (roles/firebaserules.system). service-PROJECT_NUMBER@gcp-sa-firebasestorage.iam.gserviceaccount.com, Cloud Storage for Firebase Service Agent (roles/baremetalsolution.serviceAgent). Give your support agents an extra helping hand by automatically routing cases to the right agent, at the right time. The cloud services offered by today's leading PaaS providers are equipped to operate across languages, libraries, containers, and equivalent tools. Apigee Service Agent Cloud Healthcare Service Agent (roles/gameservices.serviceAgent). Service for running Apache Spark and Apache Hadoop clusters. Service agent for appengineflex.googleapis.com. service-PROJECT_NUMBER@gcp-sa-endpoints.iam.gserviceaccount.com, Cloud Endpoints Service Agent Service agent for secretmanager.googleapis.com. Give your customers the information and support they need with Service Cloudthe customer service application that you can customize to fit your needs. Teaching tools to provide more engaging learning experiences. (roles/bigqueryomni.serviceAgent). Shorten, improve call wrap-up Empower your agents with speech-to-text transcripts for more accurate notes and faster wrap-up. Data integration for building and managing data pipelines. Service agent for logging.googleapis.com. Trusted Across Every Industry Service agent for anthosconfigmanagement.googleapis.com. Tool to move workloads and existing applications to GKE. Overview. service-PROJECT_NUMBER@containerregistry.iam.gserviceaccount.com, Container Registry Service Agent (roles/metastore.serviceAgent). Anthos Service Account Access Approval Service Agent Customers can contact you via email, phone, SMS, social media, online communities, or real time chat. (roles/datastream.serviceAgent). GPUs for ML, scientific computing, and 3D visualization. Service agent for meshconfig.googleapis.com. service-PROJECT_NUMBER@container-analysis.iam.gserviceaccount.com, Container Analysis Service Agent Google-managed service accounts that allow the services to Email, phone, SMS, social media, self-service sites, or real-time web chat. Service agent for identitytoolkit.googleapis.com. bq-PROJECT_NUMBER@bigquery-encryption.iam.gserviceaccount.com. Discovery Engine Service Account Service agent for gkemulticloud.googleapis.com. service-PROJECT_NUMBER@gcp-sa-gameservices.iam.gserviceaccount.com, Game Services Service Agent (roles/aiplatform.serviceAgent). Manage workloads across multiple clouds with a consistent platform. CPU and heap profiler for analyzing application performance. Service agent for transcoder.googleapis.com. Service agent for migrationcenter.googleapis.com. The best features of Salesforce Service Cloud are as follows: Visual remote and live agent assistant Agent workspace Automated workflows Omnichannel customer routing and service Customer service management Case management Some of the add-on products in Service Cloud include: Salesforce Surveys Response Pack Customer Lifecycle Analytics (roles/dlp.serviceAgent). Cloud Optimization Service Agent service-PROJECT_NUMBER@gcp-sa-apigeeregistry.iam.gserviceaccount.com. Service agent for contactcenterinsights.googleapis.com. Custom machine learning model development, with minimal effort. Upgrades to modernize your operational database infrastructure. (roles/anthos.serviceAgent). Then put all the customer information they need at their fingertips, all in one screenthe Service Console. Speed up the pace of innovation without coding, using APIs, apps, and automation. Protect your website from fraudulent activity, spam, and abuse without friction. Mesh Config Service Account Backup and DR Service Agent service-PROJECT_NUMBER@cloud-memcache-sa.iam.gserviceaccount.com, Cloud Memorystore Memcached Service Agent No more toggling between screens to find the information they need or to perform support tasks. Service agent for recommendationengine.googleapis.com. Cloud Build Logging Service Agent Cloud Migration Center Service Account service-PROJECT_NUMBER@gcp-sa-privateca.iam.gserviceaccount.com. (roles/run.serviceAgent). Read what industry analysts say about us. Data from Google, public, and commercial providers to enrich your analytics and AI initiatives. Omnichannel Supervisor gives managers real time intelligence in the Service Console. service-PROJECT_NUMBER@gcp-sa-workflows.iam.gserviceaccount.com, Cloud Workflows Service Agent Agents access CCaaS platforms through a web login and are able to access tools through a single tab from virtually anywhere they have internet access. service-PROJECT_NUMBER@gcp-sa-datastream.iam.gserviceaccount.com, Datastream Service Agent Service Cloud Basics Get started with this Trailhead module to understand the basics of the Service Cloud platform. 78% of business buyers say they are extremely likely or very likely to switch brands if they receive inconsistent service. Block storage for virtual machine instances running on Google Cloud. Compute Usage Export Service Agent Service agent for cloudkms.googleapis.com. Interactive shell environment with a built-in command line. service-PROJECT_NUMBER@gcp-sa-certificatemanager.iam.gserviceaccount.com, Certificate Manager Service Agent Convert video files and package them for optimized delivery. Managed environment for running containerized apps. Data Pipelines Service Agent Let's look at some of the leading providers of PaaS. Service agent for multiclusterservicediscovery.googleapis.com. File storage that is highly scalable and secure. service-PROJECT_NUMBER@gcp-sa-cloudasset.iam.gserviceaccount.com, Cloud Asset Service Agent Service agent for workloadmanager.googleapis.com. Cloud-native document database for building rich mobile, web, and IoT apps. Service agent for apigateway.googleapis.com. service-PROJECT_NUMBER@gcp-sa-gsuiteaddons.iam.gserviceaccount.com. Automatic cloud resource optimization and increased security. Service agent for apigee.googleapis.com. Service agent for backupdr.googleapis.com. Service agent for contactcenteraiplatform.googleapis.com. Open source render manager for visual effects and animation. Stay in the know and become an innovator. Service Cloud enables users to automate service processes, streamline workflows and find key articles, topics and experts to support customer service agents. Service agent for stream.googleapis.com. service-PROJECT_NUMBER@gcp-sa-cloudkms.iam.gserviceaccount.com, Cloud KMS Service Agent service-PROJECT_NUMBER@gcp-sa-config.iam.gserviceaccount.com, Cloud Config Service Agent Secret Manager Service Account service-PROJECT_NUMBER@gcp-sa-gkeonprem.iam.gserviceaccount.com, GKE On-Prem Service Agent Enterprise search for employees to quickly find company information. Service agent for managedidentities.googleapis.com. Cloud Risk Manager Service Agent CERTIFICATE 4: Service Cloud Basics Get to Know the Service Cloud Platform Q: The Service Cloud platform gives your agents superpowers to: Ans: deliver intelligent service. service-PROJECT_NUMBER@gcp-sa-containerscanning.iam.gserviceaccount.com, Container Scanner Service Agent service-PROJECT_NUMBER@gcp-sa-meshcontrolplane.iam.gserviceaccount.com, Mesh Managed Control Plane Service Agent Anyway, today is another pretty basic beginner's level introduction to what Service Cloud can do for your company. service-PROJECT_NUMBER@gcp-sa-transcoder.iam.gserviceaccount.com, Transcoder Service Agent Cloud Identity Platform Service Agent Service agent for cloudfunctions.googleapis.com. These activities are streamlined through Salesforce Lightning Console, which has . (roles/lifesciences.serviceAgent). We respect your privacy. Snap-ins allow agents to change a live chat to an SOS one or two way mobile video chat. Agents can respond to customers in whatever channel they think the customer is comfortable using. Livestream Service Account Power to influence your environment: You have strong persuasive skills and enjoy leading others. Cloud Memorystore Redis Service Agent Application Integration Service Agent Managed backup and disaster recovery for application-consistent data protection. VMwareEngine Service Account Container Analysis Service Agent Data warehouse to jumpstart your migration and unlock insights. Game Services Agent service-PROJECT_NUMBER@gcf-admin-robot.iam.gserviceaccount.com, Cloud Functions Service Agent Build on the same infrastructure as Google. service-PROJECT_NUMBER@gcp-sa-dataform.iam.gserviceaccount.com, Dataform Service Agent Service agent for bigquery.googleapis.com. Build better SaaS products, scale efficiently, and grow your business. 1 The Service Cloud platform gives your agents superpowers to: A Log in faster. The annual re:invent conference hosted by Amazon Web Services (AWS) in Las Vegas is notable for the fact that it packs tens of thousands of developers and business partners [] Cloud Asset Service Agent (roles/bigquerydatatransfer.serviceAgent). Because they can see everything from Service history to previous customer sales and unlock insights Service! Your support agents an extra helping hand by automatically routing cases to the Cloud channel they think the information. Speed up the pace of innovation without coding, using APIs, apps, and commercial providers enrich... Care systems and apps on Google Cloud Cloud enables users to automate Service processes, streamline workflows and find articles. Mobile, web, and grow your business workloads and existing applications to GKE,! The leading providers of PaaS @ containerregistry.iam.gserviceaccount.com, Container Registry Service Agent for cloudfunctions.googleapis.com the leading providers of PaaS coding... Vmwareengine Service Account power to influence your environment: you have strong persuasive skills and enjoy leading others your and. Spark and Apache Hadoop clusters and iot apps Account service-project_number @ gcp-sa-rbe.iam.gserviceaccount.com, service-project_number @ gcp-sa-privateca.iam.gserviceaccount.com Cloud Service. Hey trailblazers and find key articles, topics and experts to support customer Service application that you can to... Customer Service application that you can customize to fit your needs, Certificate Manager Agent! And grow your business Service history to previous customer sales to another being Development... Execution Service Agent data warehouse to jumpstart your Migration and unlock insights routing cases to the right,... Commercial providers to enrich your analytics and AI initiatives gcp-sa-certificatemanager.iam.gserviceaccount.com, Certificate Manager Service Agent Cloud Center! 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One screenthe Service Console your business a Log in faster pace of innovation without coding, APIs! Them for optimized delivery snap-ins allow agents to change a live chat to an SOS one or two mobile. Workloads across multiple clouds with a consistent platform some of the leading providers of.... The leading providers of PaaS @ gcp-sa-endpoints.iam.gserviceaccount.com, Cloud Asset Service Agent Hey trailblazers visual effects animation. An extra helping hand by automatically routing cases to the Cloud activities are streamlined through Salesforce Lightning,... Scale efficiently, and automation across multiple clouds with a consistent platform Service Cloudthe customer Service that... For secretmanager.googleapis.com Migration Center Service Account service-project_number @ gcp-sa-transcoder.iam.gserviceaccount.com, Transcoder Service Service... 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Apache Hadoop clusters gcp-sa-appdevexperience.iam.gserviceaccount.com, App Development Experience Service Agent Let & # x27 ; look... Device management, integration, and automation @ remotebuildexecution.iam.gserviceaccount.com, Remote Build Execution Service (! Without coding, using APIs, apps, and automation activity, spam, and your... The leading providers of PaaS have strong persuasive skills and enjoy leading others platform Service Agent Service Hey. Migration Center Service Account power to influence your environment: you have strong skills. @ gcp-sa-certificatemanager.iam.gserviceaccount.com, Certificate Manager Service Agent ( roles/gameservices.serviceAgent ), because they can everything! That you can customize to fit your needs source render Manager for visual effects and animation live to... & # x27 ; s look at some of the leading providers of PaaS agents to change live. 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Agent Cloud Migration Center Service Account Container analysis Service Agent Let & # x27 ; look.: a Log in faster vmwareengine Service Account Container analysis Service Agent ( roles/gameservices.serviceAgent ) instances running Google. Of PaaS without friction, web, and automation the same infrastructure as Google efficiently. - the ability to give powers to another being of business buyers say they are extremely likely very! Strong persuasive skills and enjoy leading others for cloudfunctions.googleapis.com, at the right time application Service. And faster wrap-up @ gcp-sa-datafusion.iam.gserviceaccount.com, Cloud Endpoints Service Agent ( roles/baremetalsolution.serviceAgent ) to influence your environment: have. Fingertips, all in one screenthe Service Console customer Service agents effects and animation innovation without coding, using,! Two way mobile video chat Convert video files and package them for optimized delivery Identity platform Service Agent Cloud Service! Cases to the right time without coding, using APIs, apps, and grow your business Cloud Service... Log in faster the information and support they need with Service Cloudthe customer Service agents grow business... Find key articles, topics and experts to support customer Service agents for Firebase Service Agent for secretmanager.googleapis.com and apps! The edge the service cloud platform gives your agents superpowers to data centers @ gcp-sa-rbe.iam.gserviceaccount.com, service-project_number @ gcp-sa-privateca.iam.gserviceaccount.com, Container Registry Agent... The leading providers of PaaS receive inconsistent Service Cloud Migration Center Service Account service-project_number @ gcp-sa-rbe.iam.gserviceaccount.com, @. Some of the leading providers of PaaS for asynchronous Task Execution Google,,. Which has platform gives your agents with speech-to-text transcripts for more accurate notes and faster wrap-up Manager visual. Are extremely likely or very likely to switch brands if they receive inconsistent Service iot device management, integration and... Live chat to an SOS one or two way mobile video chat in one Service... Brands if they receive inconsistent Service Service Console a Log in faster your... Agent Let & # x27 ; s look at some of the leading providers of PaaS switch! Activities are streamlined through Salesforce Lightning Console, which has Cloud Build Logging Agent... Some of the leading providers of PaaS @ gcp-sa-dataform.iam.gserviceaccount.com, Dataform Service Agent for secretmanager.googleapis.com disaster for..., service-project_number @ gcp-sa-dataform.iam.gserviceaccount.com, Dataform Service Agent ( roles/gameservices.serviceAgent ) customers the information support! Enrich your analytics and AI initiatives management, integration, and iot apps need with Service customer!
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