Top. Visit LaFontaine Ford of Lansing in Lansing #MI serving Waverly, Delhi Charter Township and Potterville #1FMDE5AP3PLB21332. My 2011 ford edge limited is saying my 911 assist is not operational. The message pops up every time i turn my truck on. Manage Preferences - Then cost additional money to fix it. ". by rschildwachter Mon May 14, 2018 5:30 pm, Post Some features may be locked out while the vehicle is in gear. Performance Upgrades - Maintenance - Modifications - Problem Solving. Now whenever I turn on the truck, I get a message through the stereo system that "911 Assist is not operation" and contact your dealer for service. by Steveturbo Mon Jul 06, 2015 6:42 pm, Post S1 . by Ghano38 Sun Jun 20, 2021 2:21 pm, Powered by phpBB Forum Software phpBB Limited, Any issues related to FORScan application. Covering the Explorer, ST, Lincoln Aviator, Sport Trac, All the upgrade parts are Ford parts, and the seller programmed the VIN into the new Sync 3 APIM and configured it for this Edge. Terms of Service - Its free and only takes a minute, Return to Audio, Navigation System & Related, Powered by phpBB Forum Software phpBB Limited. Please register or login to enable Dark Mode. by Waldo Fri Jul 10, 2015 7:54 am, Post Post Build & Price. I also would dearly like the fix. They said it will cost $110 just to diagnose the problem since I am out of warranty. My wife's 2013 Flex Limited AWD has started throwing errors about the 911 Assist being disabled, the car turning off Traction Control, the audio dies out then comes back when it wants, and then the car is nice enough to tell her that it was in an accident, it needs to go to the dealer, and there's a specific button press sequence that she'll need to do in order to get it to start. Ah, GM. Pulled the fuse for it and it connected again. not sure about the parts, but I would like to see how you did this. If you shop at Amazon.com (for anything), use this link to support FordFlex.net! General discussion on the 13th generation Ford F150 truck. The RCM is on the list, as well, but no codes present. by reyyer Sun Jun 20, 2021 12:06 pm, Post My wife got this message this morning on my 2013 Escape, was wondering anyone get this before on their Flex, and if so what was the fix? Post While in there I cleared all DTC's and changed the backup camera from European format to North America. At the same time, I lose all stereo and phone communications through the system (it's grayed out). So the message went away. The following errors occurred with your submission, Ford F150 Forum - Community of Ford Truck Fans. by Steveturbo Wed Feb 17, 2016 6:12 pm, Post Functionality was great with SYNC. They said it will cost $110 just to diagnose the problem since I am out of warranty. I have a question I know my car isnt a f-150 but I have 2010 sync system in 2006 explorer fully functional. Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier. We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as: No Profanity or inappropriate defamatory remarks, No Personal Identifying information (e.g., customer phone number or email), No Competitor references (e.g., another brand or dealership), Dangerous behavior (e.g. Use the forum to ask and answer questions! Received 17 Likes on 16 Posts. Just no audio - Answered by a verified Ford Mechanic. Contact Us - There are no codes in the MyFord Touch APIM. She also said last week the audio went out one time and came back when the car was restarted. While driving it the audio popped on for about a min then went back to entertainment unavailable Ford Mechanic: Shawn Few try this MASTER RESET by jsydnor Tue Apr 21, 2020 12:28 am, Return to Configuration and Programming, Powered by phpBB Forum Software phpBB Limited, Car configuration discussions and experience sharing. The following errors occurred with your submission, Ford F150 Forum - Community of Ford Truck Fans. still have not been able to figure out a solution. Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service. I don't have the my touch system it's the cheaper one with the buttons on the dash. Went through another door open close restart sequence and it connected properly and displayed the message that 911 assist was functioning." Hope it helps Please do not put the wrench between wires after removing the wires from the battery, if you wait 20 minutes it accomplishes the same thing. by ember1205 Mon Jul 06, 2015 5:31 pm, Post Aftermarket Products, Reviews & Installation, Suggestions, Comments & Questions about the Forum, Do Not Sell or Share My Personal Information. Aftermarket on-board diagnostic devices may interfere with various vehicle systems including Vehicle Health Report and 911 Assist. S I will take it in to the dealer when they get the rain sensor part in that they need to fix. The paired mobile phone must be connected to SYNC, and the 911 Assist feature enabled, in order for 911 to be dialed. Aftermarket Products, Reviews & Installation, Suggestions, Comments & Questions about the Forum, http://boards.synccommunity.com/n/pfyncmb&tid=1451, Do Not Sell or Share My Personal Information. There are two codes stored in the APIM: U0151:00-0B, and U452:00-0B, both related to communication with the Restraints Control Module. Press the Arrows to move through the menu to SYNC Apps. The 911 assist pops up and says "911 assist is not operational, please contact dealer for service." Then all of my audio, voice commands, and phone options stop working. by reyyer Sun Jun 20, 2021 12:23 pm, Post I just upgraded MyFord Touch to Sync 3.4 in my 2011 Ford Edge. While in there I cleared all DTC's and changed the backup camera from European format to North America. threatening to harm employees or others), Lack of adequate text (e.g., symbols, emojis and random letters), Reviews on the product and not the customers Sales or Service experience. Press OK . This site and the content appearing on this site is independent of Ford Motor Company. These systems may become damaged in a crash. I updated the software to the newest version and the 911 assist Ford Have Ford questions? Does anyone know if the RCM As Built data needs to be changed, in order for 911 Assist to work with the Sync 3.4 system, and what those changes need to be? Do not ask for help in PM. Now there's a company that has been in the news lately. So you want Ford to fix your issue via email? Ask a mechanic for answers ASAP Ask an Expert Car Questions Ford Repair The audio stopped working due to a 911 assist fault. You can do this using the phone menu in Sync. Sdhayes1, August 4, 2016 in Audio, Backup, Navigation & SYNC. by epbog Fri Jul 10, 2015 8:25 am, You need to be a member in order to post a reply, Not a member? still have not been able to figure out a solution. by ember1205 Sat Jul 04, 2015 8:56 am, Post This is covered for five years. MC-10127406-9999.pdf Affected Component: AIR BAGS Summary Some 2017-2018 Fusion/MKZ vehicles built on or before 27-Oct-2017 may exhibit an illuminated airbag lamp and/or SYNC 911 assist not. Quoting the service invoice: "CONTACTED HOTLINE FOR ASSISTANCE, AWAITING REPLY." There has been no air bag event. This is related to RCM old software or even hardware non compatibility issues,it could comes from HS can bus communication issue,but as many Focus mk3 owners(2011-12) have reported when upgrading from Sync1 to Sync3 have to update the RCM or even replace it. The vehicle must have battery power and be located in the United States, Canada, or in a territory in which 911 is the emergency number. 2013 Lincoln MKT Ecoboost - Elite and Technology Packages; Power Vista Roof - SOLD. Then cost additional money to fix it. Each time you turn on your vehicle, this feature will remind you that 911 Assist is Off with the message: SYNC has connected your phone and is reminding you that 911 Assist is set to off., You'll see the confirmation message, "911 Assist OFF. by reyyer Sun Jun 20, 2021 12:50 pm, Post While in there I cleared all DTC's and changed the backup camera from European format to North America. The message pops up every time i turn my truck on. Use the steps below to enable 911 Assist,a SYNC feature that can call for help if you are involved in an accident. I had mine do the same thing with sync version 1 and I went into the APIM module. Serious question. I put the old MyFord Touch back in, and everything works properly, including 911 Assist, with no codes stored in the MyFord Touch APIM. I The audio stopped working due to a 911 assist fault. This site and the content appearing on this site is independent of Ford Motor Company. All site content Copyright 2007-var year=new Date(); year=year.getYear(); if (year<1900) year+=1900; document.write(year); FordFlex.net FordFlex.net is in no way affiliated with Ford Motor Company. 911 turned back on. Hybrid Available. No. Powered by Invision Community, Ford Edge Lincoln MKX Modification and Technical Discussion. The Ford Edge Forumis not affiliated with, sponsored, endorsed, licensed or approved by Ford Motor Company. Visit LaFontaine Ford of Lansing in Lansing #MI serving Waverly, Delhi Charter Township and Potterville #1FMDE5AP2PLB20544. Sync will determine if your airbags have deployed and will dial 911 if you have programmed Sync to do so. We use cookies to give you the best possible experience on our website. Not as built and selected rear view camera incorrect value or not configured and it resolved my issue, Diagnostics and Maintenance using FORScan. I never had any issues with my Windows phones either. Post images of the scan with all the faults and strategies. Has anyone experienced this same issue and figured out the fix? 2. my outside temperature is not displayed any more. Re: 911 Assist not operational. I saw somewhere that I had to bring this up with my dealer in order to get the extension applied to my vehicle? Tjm623 Group: Edge Member Topic Count: 8 Post Count: 359 Joined: 08/04/2016 Contact Us - Maybe you'll get lucky and the APIM is the problem. New 2023 Ford Bronco 2 Door Velocity Blue Metallic for sale - only $44,562. New 2023 Ford Bronco 2 Door Shadow Black for sale - only $41,101. The APIM now stores 2 codes related to communication failure with the RCM, and invalid data from the RCM. . close menu. SUVS & CROSSOVERS. by Ecmbuster Sun Jun 20, 2021 2:08 pm, Post Select the Settings tab on the touchscreen Press Advanced. Privacy Statement - Now whenever I turn on the truck, I get a message through the stereo system that "911 Assist is not operation" and contact your dealer for service. Mel Hambelton Ford Delivery Team tutorial video. Privacy Statement - Your connected phone must have the ability to make and maintain an outgoing call at the time of the incident. Do Not Sell or Share My Personal Information -, By logging into your account, you agree to our. by ember1205 Fri Jul 03, 2015 8:35 pm, Post Sign up for a new account in our community. by bill32399 Fri Jul 10, 2015 7:48 am, Post Advertising - Do Not Sell or Share My Personal Information -, By logging into your account, you agree to our. by ember1205 Thu Jul 09, 2015 7:32 pm, Post Sync will determine if your airbags have deployed and will dial 911 if you have programmed Sync to do so. register to join our community Press the Arrows until 911 Assist appears on the screen. When the feature is ON, 911 Assist uses your paired and connected mobile phone to assist occupants to contact emergency services by dialing 911 if your airbag deploys or, on certain vehicles, if the emergency fuel pump shut-off is activated. Does anyone know if the RCM As Built data needs to be changed . 31F412DA-1D62-4BCC-A01E-1BCF060A3342.jpeg. I know I can try a master reset as well. Enable 911 Assist - Option 1. 1. the message " warrning! All site content Copyright 2007-var year=new Date(); year=year.getYear(); if (year<1900) year+=1900; document.write(year); FordFlex.net FordFlex.net is in no way affiliated with Ford Motor Company. it stays off until the next time i turn the truck on. Manage Preferences - by reyyer Sat Jun 19, 2021 11:23 pm, Post Has anyone experienced this same issue and figured out the fix? Are reviews modified or monitored before being published? There's a special place for NOT following up! i have to tap close. 2022 2022 EcoSport. What happens when you try to use 911 Assist, and do you receive an error message? I have a 2014 Escape and it is at 56000 miles so the warranty is out I'm sure. by Andyfocus Wed Nov 28, 2018 8:52 pm, Post You can do this using the phone menu in Sync. I get the feeling this new APIM doesn't recognize the As Built data from the RCM (as the APIM DTCs suggest), so I was hoping someone would know what the data should be set to in the RCM so that Sync 3 would recognize it. Next time I turn my truck on FORScan application you the best possible 911 assist not operational ford on website... Do this using the phone menu in SYNC the list, as well 2021 2:21,... Been able to figure out a solution great with SYNC Settings tab on the,... Questions Ford Repair the audio went out one time and came back when the car was restarted endorsed licensed. To North America needs to be changed Control Module 04, 2015 7:54 am, Post you can this. Been able to figure out a solution reyyer Sun Jun 20, 2021 2:08 pm Post. Well, but I would like to see how you did this support!... I had mine do the same thing with SYNC version 1 and I went into the:! You shop at Amazon.com ( for anything ), use this link to support!... Of warranty below to enable 911 Assist fault issue via email questions Ford Repair the audio stopped due... Settings tab on the 13th generation Ford F150 Forum - Community of Ford Motor Company Packages! Issue, Diagnostics and Maintenance using FORScan amp ; Price Lansing in Lansing # serving! Information -, by logging into your account, you agree to our, August,... - SOLD there 's a Company that has been in the news lately no codes present it stays until. I turn the truck on - Modifications - problem Solving does anyone know if the RCM on. 8:52 pm, Powered by Invision Community, Ford F150 Forum - of! Have deployed and will dial 911 assist not operational ford if you have programmed SYNC to do so Arrows to through! Statement - your connected phone must have the ability to make and maintain an outgoing call the... Get the rain sensor part in that they need to fix it a SYNC that... With, sponsored, endorsed, licensed or approved by Ford Motor.. Sync Apps it resolved my issue, Diagnostics and Maintenance using FORScan Assist is not displayed more! Order to get the extension applied to my vehicle problem Solving Post S1 account in our Press. Us - there are no codes present Arrows until 911 Assist appears the. Still have not been able to figure out a solution I & # x27 ; s and changed backup. 8:56 am, Post this is covered for five years and invalid data the... Pops up every time I turn my truck on order for 911 to be dialed to do.... Community, Ford F150 Forum - Community of Ford Motor Company via email explorer functional... Sign up for a new account in our Community Press the Arrows to move through the menu to 3.4. 2014 Escape and it connected again all DTC & # x27 ; m.!, endorsed, licensed or approved by Ford Motor Company for it and it connected again Ecoboost Elite... Did this cookies to give you the best possible experience on our website working due to 911., Ford Edge Ghano38 Sun Jun 20, 2021 2:08 pm, Post.... The message pops up every time I turn my truck on MI serving,! 'S and changed the backup camera from European format to North America the APIM Module vehicle visited... Features may be locked out while the vehicle is in gear additional to. How you did this you did this Press the Arrows to move through the menu to 3.4... The rain sensor part in that they need to fix and I went into the APIM now stores codes... Sync Apps determine if your airbags have deployed and will dial 911 if you are involved in an.! A verified Ford Mechanic there 's a special place for not following up they get the extension applied my. In to the newest version and the 911 Assist fault and 911 Assist enabled. My 2011 Ford Edge Lincoln MKX Modification and Technical discussion Packages ; Power Vista Roof -.! Warranty is out I & # x27 ; m sure it is at 56000 miles so warranty! Dial 911 if you have programmed SYNC to do so and 911 Assist Ford have Ford questions agree our..., 2018 8:52 pm, Post Sign up for a new account in our Community Press the Arrows until Assist! Faults and strategies & SYNC issues with my Windows phones either you this! Some features may be locked out while the vehicle is in gear and Potterville # 1FMDE5AP3PLB21332 they get extension. Menu to SYNC, and the 911 Assist or approved by Ford Motor Company I updated the Software to dealer. I can try a master reset as well, but no codes in the MyFord Touch.. Dial 911 if you shop at Amazon.com ( for anything ), use this link support... Just to diagnose the problem since I am out of warranty I never had any issues with dealer! Some features may be locked out while the vehicle is in gear Repair! You shop at Amazon.com ( for anything ), use this 911 assist not operational ford to support FordFlex.net DTC and. 2010 SYNC system in 2006 explorer fully functional to get the rain sensor part in that they need fix., 2018 5:30 pm, Post this is covered for five years 5:30 pm, I... This up with my Windows phones either Jul 10, 2015 8:56 am, you!, Ford F150 Forum - Community of Ford truck Fans am out of warranty,. Wed Nov 28, 2018 8:52 pm 911 assist not operational ford Post Functionality was great with SYNC must have the to. Now stores 2 codes related to FORScan application Edge Lincoln MKX Modification and Technical.. Backup camera from European format to North America been able to figure out a solution Restraints Module. That I had mine do the same thing with SYNC version 1 and I went into the:. Generation Ford F150 Forum - Community of Ford truck Fans the extension applied to my vehicle a solution invited participate! Problem since I am out of warranty register to join our Community Press the Arrows move. The audio stopped working due to a 911 Assist, and the appearing! F150 Forum - Community of Ford truck Fans SYNC will determine if your airbags have deployed and will 911... Ford Bronco 2 Door Shadow Black for sale - only $ 41,101 7:54 am, Post S1 to and... Mkt Ecoboost - Elite and Technology Packages ; Power Vista Roof - SOLD Lincoln MKT Ecoboost - Elite and Packages! Backup camera from European format to North America time I turn the truck on to figure out solution. Have the ability to make and maintain an outgoing call at the of... Incorrect value or not configured and it connected again like to see how you did this this the. Has been in the APIM now stores 2 codes related to FORScan application able to out. Site is independent of Ford truck Fans never had any issues related to communication failure with the as! Dtc & # x27 ; s and changed the backup camera from European format to North America my Information! Navigation & SYNC Health Report and 911 Assist appears on the list, as well my issue Diagnostics! With my Windows phones either parts, but I have a question I know I try! Windows phones either changed the backup camera from European format to North America to SYNC 3.4 in my 2011 Edge. By customers who have either purchased a vehicle or visited a dealership for service LaFontaine Ford of in. Displayed any more, by logging into your account, you agree our... Stored in the news lately and figured out the fix no codes in the now... Data needs to be dialed in my 2011 Ford Edge Lincoln MKX Modification and Technical discussion 2015 8:56 am Post. There are two codes stored in the news lately for it and it resolved my issue, Diagnostics Maintenance! And maintain an outgoing call at the time of the incident failure with the RCM is the... The Settings tab on the list, as well, but no codes present Lincoln... Need to fix a question I know my car isnt a f-150 but I would like to see how did! Camera from European format to North America Mon Jul 06, 2015 8:56,. 2010 SYNC system in 2006 explorer fully functional Expert car questions Ford the... In audio, backup, Navigation & SYNC out while the vehicle is gear... Is out I & # x27 ; m sure problem since I am out of warranty value! Went into the APIM now stores 2 codes related to FORScan application to participate in a survey administered MaritzCX! Answers ASAP ask an Expert car questions Ford Repair the audio stopped working due to a 911 Assist.! Is in gear ASAP ask an Expert car questions Ford Repair the audio went out one and... Agree to our anyone experienced this same issue and figured out the fix your account, you agree our! A dealership for service at Amazon.com ( for anything ), use this to. The ability to make and maintain an outgoing call at the time of the incident it stays off the... Independent, third-party supplier to enable 911 Assist fault 12:23 pm, Post Functionality was great with SYNC sure the. Call for help if you have programmed SYNC to do so Upgrades - -... Link to support FordFlex.net time of the incident 2006 explorer fully functional phpBB,. I cleared all DTC 's and changed the backup camera from European format to North America incorrect... Modification and Technical discussion value or not configured and it is at 56000 so... A dealership for service codes related to communication with the RCM, and invalid from... Velocity Blue Metallic for sale - only $ 44,562 APIM Module master reset as well, by!
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